Customer Service Manager

Ron Baker

RESULTS ORIENTED WAREHOUSE MANAGER "A place for everything; everything in its place”

*******@*********.***

Summary

Experienced logistics and inventory control professional managing operations for maximum performance.

Additional background includes warehouse footprint design, security compliance, sterile environments and

rolling stock operations. Successful relocations and floor plan reorganizations in retail and wholesale

environments. Proven manager with operations experience in union and non-union shops.

Experience

Warehouse Manager at HMS Host Corporation

January 2002 - May 2013 (11 years 5 months)

Responsible for all operations and delivery of products from an offsite location. HMS Host operates in more

than 100 airports around the globe, including the 20 busiest airports in North America. The company has

annual sales in excess of $2.5 billion and employs more than 34,000 sales associates worldwide.

Successfully managed a tripling of inventory growth over the past five years.

Maintained consistent customer service scores of 93%+.

Reduced hourly personnel labor costs by 25% over a ten month period.

Twice moved retail warehouse inventory to new facilities without interruption of daily operational delivery

schedules.

Developed new floor plans based on shifting mix of retail merchandise and regional foods.

Warehouse Manager at Extended Care Support, Inc

January 1999 - January 2002 (3 years 1 month)

Directed a staff of fourteen to manage inventory operations and execute deliveries across Northern California

for this $7m medical supply company.

Developed and implemented a more efficient floor plan (40k sq. ft.) based on product turnover needs and

allocation of space.

Increased monthly product shipping from $600k to $850k.

Cut hourly personnel overtime by 30%.

Coordinated the schedules of eight company vehicles that averaged 1,200 miles per day.

Customer Service Manager at Guarantee Mailing Service

January 1994 - January 1999 (5 years 1 month)

Improved profit margins by increasing add-on services to include printing and bindery.

Raised company visibility in new markets through active participation in the San Rafael Chamber of

Commerce and various Marin business associations which led to increased sales volume of 20%.

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Increased operational attention to detail and follow-up with customers, resulting in the company winning the

San Rafael Chamber of Commerce Customer Service Company of the Year award.

Education

University of Texas

B.A, Business Administration

Interests

wilderness photography, camping, hiking, canoeing, whitewater rafting, softball, classic movies, WWII history,

conservation groups, volunteering trail work with MCOS

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Ron Baker

RESULTS ORIENTED WAREHOUSE MANAGER "A place for everything; everything in its place”

*******@*********.***

Contact Ron on LinkedIn

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Contact this candidate