Administrative Assistant Customer Service

Blair D. Brand

**** ** **** *******, *******, FL 33319

Cell: 954-***-**** Email: ***********@*****.***

Objective:

To obtain a full time Administrative / Executive position where I can

utilize my extensive experience in secretarial work and become a

valuable resource to your team.

Skills Summary:

A highly equipped Administrative Assistant with expierence in

oerforming a variety of administrative and staff support duties for

various departments. Work well independently and as a team member. Strong

interpersonal and communication skills with the ability to collaborate with

diverse individuals. An independent worker who is able to multi-task and

meet deadline efficently and accurately. Some of my skills are:

Microsoft Word Internet Explorer

Microsoft Excel Scheduling

Microsoft Outlook MS PowerPoint

General Office Skills Filing & Data Entry

Personal Assisting

Professional Experience:

Drug Abuse Foundation Delray Beach, FL 04/2012 - 07/2013

Residential Support Tech

(Contract)

. Understand and implement individual treatment plans.

. Record patient behavior.

. Supervise client activities

. Dispensed medications daily as needed.

. Documented daily activities hourly

. Admitted clients into detox

. Checked Vital Signs

. Performed Drug/Pregnancy Test

Charter School USA Fort Lauderdale, FL

03/2012-07/2012

Administrative Assistant/HR Assistant

(Contract)

. Manage all aspect of employee new hires and terminations.

. Confidentially maintain all HR records.

. Administer benefits programs such as medical, dental, leaves of

absence (FMLA), vacation, sick and personal time accruals.

. Schedule Interviews

. Pre-screen prospective applicants

. Post available jobs on various websites.

. Employee Relations

. Training and development

. Data Entry & Light Filing

. Answered a multi-line switchboard.

Freedom Legal Plans Fort Lauderdale, FL

02/2010-03/2012

Administrative Assistant/HR Assistant

. Assisted clients in foreclosure.

. Planning and scheduling meetings

. Updated Client file on daily basis ensured that all information

/certificates were up to date according to company guidelines.

. Organized In -house job fairs.

. Recruited prospective applicants

. Operated Help desk to ensure that all branches were functioning

correctly and all deals were being closed properly.

. Appointed new employees and provided training.

. Responsible for collecting all necessary documents for court

hearings, etc.

. Maintained a great rapport with banks, regarding client status and

needed documents.

. Maintained a great rapport with over 50 plus Network attorneys.

Ready for the World

Homemaker & Companion Fort Lauderdale, FL

08/2008-01/2009

Office Manager/ Caregiver

(Contract)

. Providing companionship and conversation

. Providing stabilization and assistance with walking

. Preparing meals and cleaning up meal-related items

. Providing medication reminders and appointment reminders

. Contributing to a positive living environment to enhance a client's

quality of life

. Performing other reasonable duties as assigned

. Reporting hours according to office policy

. Reporting any significant changes in a client's needs or living

conditions

. Regularly communicating with supervisor and office staff

Vista Health plans Sunrise, FL

11/2007-07/2008

Customer Service Analyst

. Answered 300 plus calls from enrolled members per day.

. Verified client's information. (HIPAA)

. Scheduled Doctor's Appointments if necessary

. Mailed benefit information to clients to increase their knowledge of

the various benefit programs available to them.

. Educated members on their benefits.

Education:

Blanche Ely High School Pompano Beach, FL

June 2004

Diploma

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