Customer Service Sales
Resume:
Penny Tigner-Hamilton
**** *. ******** **. **** 9M, Harwood Heights, IL 60706
*********@*****.***
Highly motivated, energetic Administrative Assistant and/or Customer
Service Specialist looking for the opportunity to secure a position with a
growing organization which is seeking a reliable, self-motivated individual
eager to contribute skills as a detail oriented organized administrative
support with communication and decision-making skills combined with multi-
layered customer service skills with the ability to work in a fast paced
environment.
. Excellent communication skills . Organizational skills
. Administrative skills . Time Management
. Customer Service . Interdepartmental
Coordination
. Excellent multi-tasking skills . Internet Research
. Proficient in Microsoft Office Suites
PROFESSIONAL EXPERIENCE:
Nordstrom
June 2011 - August 2012
Skokie, IL
Women's Fragrance Dept.
George S. May International Company
August 2003- February 2011
Park Ridge, IL
Administrative Assistant/Customer Service Support
. Administrative Assistant working directly for the VP of Sales and (4)
Divisional Managers with support to 250 field sales representatives;
scheduling, coordinating and maintaining calendar and travel itineraries
for VP and Divisional Managers; screen inbound and outbound telephone
calls for VP and Divisional Managers; create electronic communications;
accurate transcription of notes; compose and distribute correspondence,
memorandums; create and update spreadsheets; databases, records, sales
contracts; prepare contracts for Sales Department's field sales
representatives, district and assistant managers as well as Call Center
employees; reviewed documents according to management requirements;
responsible for making quick decisions in unexpected situations, and for
being able to prioritize and accomplish multiple, diverse tasks on an
ongoing basis; perform additional office managerial duties as required
. Data entry of sales orders from field sales representatives; navigated
insurance policy information for field sales representatives; assist
accounting department with various duties such as tracking sales,
expenses and payment of same for sales representatives; prepare and
assemble media kits for sales department, data entry of training class
for sales department; inventory control for sales training class;
tracking of all shipping and inventory
. Recruiting and interviewing for all departments, including but not
limited to Call Center, Field Service Sales Department, Survey
Department and Management Services Department
. Providing customer support in fast paced Call Center focusing on
handling customer inquiries, complaints, billing questions, and
payments; conducted order processing; excellent written and verbal
skills, troubleshoot, ability to actively listen to a customer's issue
with quick resolution; courteous and professional demeanor both on the
phone and in person, competent and concerned business professional;
customer account representative; account management maintenance
Education
New Horizons, Lombard IL 2013
Anticipated Medical Billing & Coding
San Francisco State University, San Francisco CA
Business Administration courses
Castlemont High School, Oakland CA
High School Diploma
Penny Tigner-Hamilton
7171 W. Gunnison St. Unit 9M, Harwood Heights, IL 60706
*********@*****.***
Organized professional legal secretary with strong administrative and
interpersonal communication skills. Ability to work independently and
prioritize tasks based on attorney and client needs. Efficient, accurate
time management to produce and exceed satisfactory results. High quality
team support and the ability to work effectively with a diverse range of
individuals.
. Strong organizational/managerial skills ( Strong communication skills
. Strong time management skills ( Strong administrative
skills
. Liaison between attorneys and clients ( Efficient multi-tasking
skills
. Understanding of legal terminology ( Proficient computer
software skills
PROFESSIONAL EXPERIENCE:
Richard E. Desruisseaux, Esq.
March 1993-August 1996
RAWLINGS, OLSON, CANNON, GORMLEY
& DESRUISSEAUX
Las Vegas, NV
Legal Secretary: Civil Law
. Managed all administrative tasks for Partner and Paralegal
. Time Management/calendaring all briefs, depositions,
arbitration/mediation hearings;
. Scheduled client appointments and maintained busy attorney calendars
. Scheduled all travel arrangements for attorneys
. Facilitated new client accounts through referral and court appointed
attorneys programs
. Tracked and accounted for all expenses, utilizing correct client code
and invoicing procedures
. Assist paralegals in gathering and preparing exhibits for all court
filings
. Preparation of discovery documents pretrial
. Revised legal documents for attorneys, including letters, depositions
and court filings
. Proofread legal documents for finalization; processed and handled in a
timely and efficient manner in order to comply with appropriate
regulations and deadlines
. Trained and mentored junior legal secretaries/assistants
. Maintained a working knowledge of all Federal and State laws
. Filed and archived documents in compliance with state and federal
documentation laws
. Performed additional duties as assigned
David Wall, Esq.
February 1992-March 1993
GENTILE, PORTER & KELESIS
Las Vegas, NV
Legal Secretary: Criminal Law
. Managed all administrative tasks for Associate and Paralegal
. Time Management/calendaring all briefs, depositions,
arbitration/mediation hearings;
. Scheduled client appointments and maintained busy attorney calendars
. Scheduled all travel arrangements for attorneys
. Facilitated new client accounts through referral and court appointed
attorneys programs
. Tracked and accounted for all expenses, utilizing correct client code
and invoicing procedures
. Assist paralegals in gathering and preparing exhibits for all court
filings
. Preparation of discovery documents pretrial
. Revised legal documents for attorneys, including letters, depositions
and court filings
. Proofread legal documents for finalization; processed and handled in a
timely and efficient manner in order to comply with appropriate
regulations and deadlines
. Trained and mentored junior legal secretaries/assistants
. Maintained a working knowledge of all Federal and State laws
. Filed and archived documents in compliance with state and federal
documentation laws
. Performed additional duties as assigned
MORRISON & FOERSTER March 1986-December 1991
San Francisco
Legal
Secretary: Civil Law
. Managed all administrative tasks for Associate and Paralegal
. Time Management/calendaring all briefs, depositions,
arbitration/mediation hearings;
. Scheduled client appointments and maintained busy attorney calendars
. Scheduled all travel arrangements for attorneys
. Facilitated new client accounts through referral and court appointed
attorneys programs
. Tracked and accounted for all expenses, utilizing correct client code
and invoicing procedures
. Assist paralegals in gathering and preparing exhibits for all court
filings
. Preparation of discovery documents pretrial
. Revised legal documents for attorneys, including letters, depositions
and court filings
. Proofread legal documents for finalization; processed and handled in a
timely and efficient manner in order to comply with appropriate
regulations and deadlines
. Trained and mentored junior legal secretaries/assistants
. Maintained a working knowledge of all Federal and State laws
. Filed and archived documents in compliance with state and federal
documentation laws
. Performed additional duties as assigned
William H. Du Bois, Esq.
July 1977-February 1986
DU BOIS, HOVE & CLAY
Oakland, CA
Legal Secretary: Criminal Law
. Managed all administrative tasks for Partners and Paralegal
. Time Management/calendaring all briefs, depositions,
arbitration/mediation hearings;
. Scheduled client appointments and maintained busy attorney calendars
. Scheduled all travel arrangements for attorneys
. Facilitated new client accounts through referral and court appointed
attorneys programs
. Tracked and accounted for all expenses, utilizing correct client code
and invoicing procedures
. Assist paralegals in gathering and preparing exhibits for all court
filings
. Preparation of discovery documents pretrial
. Revised legal documents for attorneys, including letters, depositions
and court filings
. Proofread legal documents for finalization; processed and handled in a
timely and efficient manner in order to comply with appropriate
regulations and deadlines
. Trained and mentored junior legal secretaries/assistants
. Maintained a working knowledge of all Federal and State laws
. Filed and archived documents in compliance with state and federal
documentation laws
. Performed additional duties as assigned
Education
New Horizons, Lombard IL 2013
Anticipated Medical Billing & Coding
San Francisco State University, San Francisco CA
Business Administration courses
Castlemont High School, Oakland CA
High School Diploma
Penny Tigner-Hamilton
7171 W. Gunnison St. Unit 9M, Harwood Heights, IL 60706
*********@*****.***
Energetic retail sales professional who has a passion for working with
clients to help enhance inner-beauty, appearance, instill self-confidence,
and boost self-esteem. Takes pride in a job well done. To secure a position
as a Cosmetics Beauty Advisor in a well-established retail organization
with opportunities for growth and development.
. Strong organizational/managerial skills . Product Display
. Strong communication/interpersonal skills . Execution of
Visuals
. Self-Motivated; goal driven . Training & Development
. Ability to multi-task . Beauty Consultation
. Extremely Organized . Determine Clients Beauty
Needs
. Quick Learner . Flexible with Scheduling
. Outstanding Interpersonal Skills . Energetic
PROFESSIONAL EXPERIENCE:
Nordstrom
Old Orchard Mall
Skokie, IL
June 2011 to August 2012
Handling of sales transactions, i.e., cashier in various areas such as
purchases, returns, and imposition of store policies
Pre-selling/up-selling products/cross-selling merchandise
Extensive work with visual/merchandising for gwp/holiday gift plans to
increase sales
Provide customer service in fast-paced atmosphere
Achieved sales/new accounts; maintaining client base
Logged daily shipped and received orders
Provide skin care consultations, makeovers and fragrance layering
Attend Vendor launches; maintain vendor relationship for back orders,
future inventory and ultimate selling vendor products
Met/exceeded daily credit card application goals; worked as a team member
performing cashiering duties; accurately balanced cash drawer after shift
Directly involved in training and seminar sessions
Inventory control
Responsible for other duties as assigned
Dillard's
Las Vegas, NV
Sales Associate: Men's Fragrance (1996-1998)
Beauty Advisor: Estee Lauder (1998-2002)
Handling of sales transactions, i.e., cashier in various areas such as
purchases, returns, and imposition of store policies
Pre-selling, up-selling products, and cross-selling merchandise
Extensive work with visual/merchandising for gwp/holiday gift plans to
increase sales
Provide customer service in fast-paced atmosphere
Achieved sales/new accounts; while maintaining client base
Logged shipped and received orders daily
Provide skin care consultations, makeovers, and fragrance layering
Attend Vendor launches; maintain vendor relationship for back orders,
future inventory and ultimate selling vendor products
Met/exceeded daily credit card application goals; worked as a team member
performing cashiering duties; accurately balanced cash drawer after shift
Directly involved in training and seminar sessions
Inventory control
Responsible for other duties as assigned
Robinsons May
Las Vegas, NV
2002-2003
Beauty Advisor: Estee Lauder
Handling of sales transactions, i.e., cashier in various areas such as
purchases, returns, and imposition of store policies
Pre-selling/up-selling products/cross-selling merchandise
Extensive work with visual/merchandising for gwp/holiday gift plans to
increase sales
Provide customer service in fast-paced atmosphere
Achieved sales/new accounts; maintaining client base
Logged daily shipped and received orders
Provide skin care consultations, makeovers and fragrance layering
Attend Vendor launches; maintain vendor relationship for back orders,
future inventory and ultimate selling vendor products
Met/exceeded daily credit card application goals; worked as a team member
performing cashiering duties; accurately balanced cash drawer after shift
Directly involved in training and seminar sessions
Inventory control
Responsible for other duties as assigned
Education
New Horizons, Lombard IL 2013
Anticipated Medical Billing & Coding
San Francisco State University, San Francisco CA
Business Administration courses
Castlemont High School, Oakland CA
High School Diploma
Contact this candidate