Customer Service Manager
Resume:
Rochelle Neath
***** ** **** ******, ******** Pines, FL 33028, 954-***-****
*************@*******.***
Profile
I am a young professional, with excellent communications and administrative skills, who will provide an
enthusiastic, friendly and professional face for the organization, a unique individual who has the ability to
multitask and work well under pressure.
Qualification
Proficient in the use of various computer programs such as:
MS Office (Word, Excel, PowerPoint), Outlook and Quick Books
5+ years Management, Administrative and Communication experience
Recognition
Avis 2012
Starting the Drive Certification
Education & Training
Florida International University (BS Hospitality Management)
Avis Budget Group Customer Led Training Series 2013
Experience
Avis Budget Group (February 2012-Present) Customer Service Representative
Responsibilities include but are not limited to, processing car rental returns, vehicle exchanges,
maintaining the accuracy of the ready-line, correcting and generating contracts and resolve
customer complaints, while providing excellent customer service to our customers through
excellent communication, being a good listener, and a patient individual, ensuring customers are
satisfied with the Avis Budget Experience.
Independent Contractor (December 2007- October 2011) Private Home Health Aide
Responsibilities included but were not limited to administering prescribed oral medications under written
direction of physician, while maintaining records of patient care, condition, progress, and problems in
order to report and discuss observations with Doctors or Nurses; Provided patients with help moving in
and out of beds, baths, wheelchairs or automobiles, and with dressing and grooming; Planed, purchased,
prepared, and served meals to patients, according to prescribed diets; Assisted patients in simple
prescribed exercises and in the use of braces or artificial limbs; Checked patients'
pulse, temperature and respiration.
Bill Hansen Catering (January 2007- June 2007) Intern Event Planning
Responsibilities included but were not limited to crafting detailed event plans and making presentations
of their proposals for client approval. Secured the venue; assigned appropriate vendors and employees to
work the event; coordinated talent, catering, and media; oversaw the gathering as it takes place, and
ensured the venue was not damaged or compromised in any way upon exit
National Leisure Group (November 2005 - March 2006) Cruise Consultant
Responsibilities included but were not limited to booking domestic and international reservations for air
travel, hotel, cruises, tours and recreation; Secured new client sales and retention through customer
service provided; advised clients on destinations, weather conditions and restaurants. Provided
information on customs regulations, required papers (passports, visas, and certificates of vaccination), and
currency exchange rates to international travelers;
Omni New Haven Hotel @ Yale (January 2005 - August 2005) Intern Banquet Operations
Training focused on rotations throughout all divisions of the resort with focus mainly on Banquet
Operations. Responsibilities included but were not limited to, Co-coordinating everything on the day of
the event to ensure that all runs smoothly; Handling client queries on the day and troubleshooting
exhibitor and visitor problems; Overseeing the dismantling and removal of the event, and clearing the
venue efficiently; Post-event evaluation (including data entry and analysis and producing reports).
Soliciting banquet business and ensuring customer satisfaction with all functions booked. Coordinated
and supervised the execution of all banquet functions to ensure clients' specifications are adhered making
sure the function runs smoothly and efficiently.
Max Cellular Jamaica Ltd. (June 2001 - July 2003) Warehouse Manager
Responsibilities included but were not limited to managing stock control: receipt, storage, retrieval and
timely delivery of goods; shipment loading & transferring; document recording and data entry into
system. Planning, organizing and controlling, warehouse over-all operations. Issue Inventory report,
IN/OUT status report and dead stock.
Milford Cooking Gas (July 1995 - June 2001) Office Manager
Oversaw all aspects of general office coordination; Interacted with clients, vendors and
Visitors; Answered telephones, performed general clerical duties to include, but not limited to,
bookkeeping, copying, faxing, mailing, emailing and filing. Signed for and distributed delivered
packages. Prepared responses to correspondence and retrieved organizational documents, records and
reports. Created and modified documents such as invoices, reports, memos, letters and financial
statements using word processing, spreadsheet, database and other presentation software such as power
point.
References
Simone Vaughn-Wright
Senior Administrative Advisor
Kaplan University
William Lee
Operations Manager
Avis Budget Group
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