Customer Service Manager
Resume:
Natalie G Osborn
OBJECTIVE: Dedicated and motivated business professional with a versatile skill set seeking a career
opportunity where my extensive experience and abilities will be used effectively.
QUALIFICATIONS: - Exceptional organization and communication skills.
- Excellent multi-tasking and problem solving skills.
- Strong attention to detail and able to work to deadlines.
- Proven ability to learn quickly and adapt to new environments.
- Team player and able to communicate with all levels of staff/management.
KEY SKILLS: Office Management Accounts Payable/Receivable
Policies & Procedures Manual Expense Reduction
Bookkeeping & Payroll Confidential support to Management
Meeting/Event Planning M/S Outlook/Word/Excel
Salesforce Quickbooks Multi-Currency
Typing 75 w.p.m.
EXPERIENCE: Microdasys Inc., Las Vegas, NV 7/07 – 10/12
Office Manager: Oversee daily operation of the Head Office and two other office
locations. Responsibilities included: processing purchase orders and invoicing customers,
accounts payable and receivable, bank reconciliation in multi-currency, payroll, employee
benefit administration, all personnel related issues, business licensing, petty cash, shipping
via FedEx/UPS, maintaining office supplies, negotiating discounts, travel arrangements
both domestic and international and providing support to all staff members. Highly
confidential support to the President/CEO.
Nationwide Exchange Services, Henderson, NV 8/06 – 4/07
Exchange Officer: Opened and maintained new client accounts. Client education,
prepared exchange documents. Coordinated fundings to Escrow adhering to company
funding procedures. Created and maintained contact database. Assisted in marketing
projects to promote opening of new Nevada office.
Southwest Exchange Corporation, Henderson, NV 2/04 – 7/06
Assistant Exchange Specialist: Established and maintained extensive clientel base.
Educated clients on the rules of IRS Code Sec.1031, opened new accounts, created
exchange documents, fundings by wire and check to meet deadlines. Daily contact with
Escrow on client transactions. Strived to obtain highest level of satisfaction on client
surveys by providing excellent customer service at all times. Trained new employees in all
aspects of the exchange process.
Riedl First Securities, Wichita, KS 7/96 – 9/03
Account Executive: Monitored client accounts and recommended stock, bond and mutual
fund investments. Liaised with clients personally and by telephone daily. Produced
mailings, client reports and correspondence. Problem solving and tax assistance. Attained
Series 7 and 63 Securities Licenses.
Davis-Moore, Wichita, KS 9/93 – 5/96
Title Administrator: Direct customer service advising customers on vehicle registration
procedures. Prepared title documentation. Multi-line switchboard.
Felixstowe Bridal Center, Felixstowe, England 8/90 – 6/93
Co-Owner/Manager: Coordinated daily operations and trained/supervised personnel.
Selected merchandise and negotiated contracts. Responsible for bookkeeping, payroll and
all financial decisions.
British Telecom, Felixstowe, England 1/84 – 6/93
Executive Secretary: Provided extensive confidential management support.
Organization and management of meetings, conferences and travel in the UK and abroad.
Training Administrator: Designed training programs, department policies and
administrative procedures. Negotiated course discounts.
Marketing Officer: Created client database, set up bulk mailings, placed advertisements In
local and national newspapers. Provided secretarial support to the Director of Marketing.
Purchase Order Officer: Supervised purchasing department operations, authorized invoice
payments. Maintained office functions in Manager’s absence.
EDUCATION: Suffolk College, Ipswich, England
London Chamber of Commerce Secretarial Studies Certification
Personnel Management Skills
Deben High School, Felixstowe, England
Contact this candidate