Customer Service Medical Assistant

Nakia Smith

*** ** ** ** ***

Fort Lauderdale, FL 33311

*****.*****.**@*****.***, 954-***-****

Qualifications

Excellent customer services skills, Excellent ability dealing with public, Excellent knowledge of Microsoft

Office Suite: Word, Excel, PowerPoint, Outlook, 35wpm, Excellent telephone etiquette, Ability to prioritize

task & projects, Detail Oriented, Organized, Handle all financial trasactions, Excellent written and oral

communication skills\

Professional Experience and Skills

Customer Service Agent

• Resolve and respond to medicaid members questions and issues

• Work in high-volume call center

• Change primary care physician if requested

• Open and close call with companies script

• Meet company performance goal of %95 every week

• Attend company mandatory meetings

• Process claims

• Place over the counter orders for members and send out to desired address

• Contact primary care physicians and specialist physicians to set members medical appointment

• Educate members of important yearly medical exams such as: mammograms and prostate

exams, and well care checkups for children

Technical Support

• Open and close calls with companie script. Activate new internet and phone service

accounts Answer and resolve technical issues: error with internet or wifi

• Change phone plans

• Reboot phones

• Knowledge Assistance (KA) for new employees on floor

• Work in high call volume call center

Help Desk Agent

• Make, confirm and cancel reservations for guests or answer a variety of questions for guest

pertaining to their reservations/hotel stay.

• Provide hotel guest with information pertaining resorts amenities, services, policies, area

attractions, dining, and directions.

• Post charges for taxes, copies of laundry or charges from food & beverage or convenience

store outlets.

• Communicate with other departments as needed via telephone and two-way radio.

Work Information

Teleperformance / Wellcare Medicaid Plan ( customer service Rep) 08/2012-06/2013

Teleperformance /Sprint (Technical Support Agent) 07/2011-07/2012

Atlantic Hotel and Spa (Front Desk Agent) 03/2009-10/2009

Walmart Super Center (Cashier and Garden Center Associate) 04/2007-03/2009

Education

Broward Community College (Hospitality and Tourism Management 03/2012-current

Referance

Dedra Flowers 954-***-**** Nurse Friend

Karen Ellis 754-***-**** Customer service agent Aunt

Jackie Walker 754-***-**** Medical Assistant Former co worker

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