High School Management
Resume:
C ristina Prieto
********@*****.***
Summary
Call center representative with expertise providing customer support in high call volume
e nvironments, exceptional computer aptitude and telephone etiquette.
Experience
Reservationist
W estgate Resorts A ugust 2013- Present
Quickly and efficiently learn to manifest tour reservations.
Ensure all tours meet minimum qualification guidelines set forth by
m anagement
Track tours and keep record by wave, location and promotional gift
a vailability
Provide sales and marketing management with end of the day
s ummary reports using excel
Projects professional appearance and attitude
Answer multi-line phones
Takes tour information from OPC
Updates tour count board
Prints reports for brokers and management
Ensures that all tour information is in SAMS by running reports and
c ompleting all missing information
Call Center Clerk O ctober 2010 – December 2012
Nevada Health Centers Inc .
Responsible for answering approximately 120-180 calls from patients, clinics, and labs.
Register patients into NextGen database
Verify and update patient demographics.
Updating doctor's schedule as needed.
Sending and retrieving messages from patients to providers using EMR program.
Process and resolve patient complaints.
Process medication refills requests via EMR tasks.
Receive and send patient referrals to proper offices.
Ensure patient confidentiality under HIPAA regulations.
Contact patient to advice of appointment with 48 hour notice.
Retrieved and process patient voice-mails.
Education
Chaparral High School 2 010
High School Diploma
C ollege Of Southern Nevada 2012-Present
Associate of Applied Science Degree
Skills
Fluent In Spanish
Fast learner
Highly dependable
Excellent attention to detail
Active listening skills
Motivated team player
Customer-oriented
Skilled problem solver
Exceptional communication skills
Multi-line phone talent
Exceptional workflow management
Outstanding multi-tasking skills
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