Customer Service Medical

Sade Verdell, LPN

** ****** ** . ********, ** ***43

Phone 856-***-**** . E-mail: ********@*****.***

LICENSED PRACTICAL NURSE

Skilled LPN offering expertise in home healthcare, mental health,

geriatric, rehabilitative and post-operative care. Consistently earned

praise from patients, family members and supervising clinical instructors

for delivering excellent nursing care. Eager to secure a full-time LPN

position; available for all shifts.

Awarded Clinical Excellence Award, High Academic Honors Award, and

Valedictorian Award from Lincoln Technical Institute's Practical Nursing

program (12/2012).

PROFESSIONAL EXPERIENCE

PRIVATE PRACTICE (MENTAL HEALTH CLINIC), Voorhees, NJ/Philadelphia, PA

Clinical Nurse, 2/2013 - 9/2013

Under general direction of the physician, develop, implement, evaluate, and

manage the care and education of patients; supervises day-to-day activities

of patient care; performs assessments of patients; attends educational in-

services.

Responsibilities included: Education of patients in the out patient

clinics; respond to consultations made by physicians. Performing patient

histories and physical examinations under physician supervision; evaluate

and monitor treatment plans; maintains medical records. Overseeing patient

schedules, appointments, and procedures; attends and assists during

surgical procedures.

COOPER UNIVERSITY HOSPITAL, Camden, NJ

Emergency Department Registrar, 12/2012- 7/2013

Registration experience in a Level 1 Trauma facility, Hospital Emergency

Department, and high volume outpatient medical office.

Responsibilities included knowledge of medical insurance products and

benefits, state and federal medical assistance programs, authorization and

referral requirements, and collection of copays.

Proficiency in Flowcast scheduling, registration and visit management, and

EPIC ED application. Excellent customer service, communication and

interpersonal skills. Ability to conduct patient interviews with

thoroughness and accuracy under stressful conditions. Ability to multitask

in busy, high volume environment. Computer proficiency necessary. Solid

understanding of EMTALA, HIPAA and Joint Commission regulations relating to

patient access and emergency room registration.

VIRTUA HEALTHCARE, Voorhees/Camden, NJ

Emergency Department

Registrar, 02/2008- 04/2010

Acted as first contact and greeter to patients/family. Responsibilities

included entering patient demographic and insurance information into

computer systems. Also was responsible for verifying benefits, obtaining

authorizations, and completing such forms. In addition, handled co-pays,

deductibles, coinsurance and deposit amounts. Received extensive education

and knowledge in medical coding (IDC-9 codes) and billing; through Virtua

Healthcare Systems.

BANDCROFT NEUROHEALTH, Haddonfield/Voorhees, NJ

Direct Patient Care

Assoc/Team Lead, 08/2006-02/2008

Provided residential/home healthcare to individuals with developmental

disabilities, acquired brain injuries and neurological impairments. As part

of the residential program it was part of my duties to provide our patients

with the skills necessary to become as independent as possible, in a caring

and nurturing environment; providing assistance with ADL's as necessary. It

was part of my duty to handle each patient's medical chart and record, and

to keep daily logs of each of our patients.

Additional services included:

Medication Administration

Monthly evaluation of residents

Daily logs and reviews of residents

BALLY TOTAL FITNESS, Voorhees, NJ

Child-care

Attendant, 09/2003 to 10/2005

Responsible for providing a fun and safe environment for group member's

children. The ages of children ranged between 2 years - 10 years old.

Additional duties:

Appointment scheduling, Clean-up and disinfection, Game and activity

organization

EDUCATION, LICENSURE & CERTICATIONS

Licensed Practical Nurse (LPN), State of New Jersey, 2012

LINCOLN TECHNICAL INSTITUTE, Moorestown, NJ

Diploma in Practical Nursing, 2012 (GPA:

3.98)

Awards:

Valedictorian Award

High Academic Honors Award

Clinical Excellence Award:

This award is given to the student who has done outstanding work in the

clinical area. It recognizes that the student is proficient in coordinating

care and treatments of patients in a timely manner; performs all clinical

duties without supportive cues; and correctly applies theoretical nursing

knowledge in the clinical area.

Clinical Experience: 04/2010-12/2012

Our Lady of Lourdes Medical Center

1600

Haddon Ave. Camden, NJ 08103

Abigail House for Nursing & Rehabilitation

1105 Linden St. Camden, NJ 08102

The Masonic Home of New Jersey

902

Jacksonville Rd. Burlington Township, NJ 08016

The Philadelphia VA Medical Center

3900

Woodland Ave. Philadelphia, PA 19104

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