Real Estate Customer Service

SHELLY J. NELSON

**** ********** ***** #**** **************@*****.*** 954-***-****

Coral Springs, FL 33071

Motivated and well trained multi-tasking professional with a strong background in real estate

negotiations. Superior attention to detail, possessing the ability to troubleshoot issues in a high speed

office setting. Self-starter with a proven success record in front office management and short sale

negotiations.

EXPERIENCE:

2010-2012 BANK OF AMERICA Short Sale Negotiator

Negotiated per conventional and Freddie Mac guidelines to procure short sales. Completed various reports,

attended meetings pertaining to productivity and aging, maintained and updated database, tracked aging and

production, made and received calls regarding short sales and negotiations. Attended training courses, and

received many awards from both Bank of American and clients, due to outstanding performance. Served as an

environmental ambassador.

2005-2010 TOOK TIME OFF TO BEGIN A FAMILY

2004 FIRST CHOICE MORTGAGE - Boynton Beach, FL Executive Assistant

Worked at a temp agency that placed me with First Choice Mortgage Company. While there, I worked with the

mortgage broker, and his top producer placing calls, scheduling appointments, following up with clients, inputting

data, performing credit report analysis, filing, emailing, updating databases, and much more.

2001-2004 SUNCOAST REALTY - St. George Island, FL Licensed Real Estate Agent

Utilized superior customer service skills and proven sales methods to successfully gain and sell listing inventory.

Implemented and maintained client information database. Appointed and served as MLS teacher (taught new

agents in Franklin and Gulf counties the MLS software). Appointed and served as Franklin County Realtor

Association Secretary for 2003-04 term.

1999-2001 PRUDENTIAL REALTY - St. George Island, FL Executive Sales Assistant

Ensured proper office and administrative functions for multi-million dollar real estate sales office.

Implemented standard organizational procedures, trained new agents in office procedures and computer

applications, prepared, maintained and updated all company files. Screened and forwarded multiple phone lines;

inventoried, ordered, received and organized office supplies. Scheduled and handled the details of up to fifty

transactions at a time. Recruited by the two top-producing agents as their executive secretary.

1997-1998 APALACHICOLA ST. BANK - St George Island, FL Banking Associate

Accurately accounted for, maintained, and handled up to $75,000 in cash daily. Completed customer transactions

in a timely and efficient manner. Maintained and updated client information with banking software application.

Emphasis on positive client experience during banking transactions.

ADDITIONAL SKILLS:

Filing, typing (55 WPM), 10 key (6000 strokes/hr), alpha numeric (10000 strokes/hr), shorthand, proficient with:

MS Word/ Works, WordPerfect, Excel, Outlook, PowerPoint, and many database applications.

EDUCATION/TRAINING/HONORS:

-Graduate: The Real Estate Academy, Tallahassee, FL -Florida Real Estate Licensee (inactive)

-Graduate: Coldwell Banker University -Taught MLS to new Realtors from 03-04

-Appointed and served as Franklin/Gulf Counties’ Realtor Association Secretary, 03-04

-Million Dollar Producer Award for Franklin County and Coldwell Banker, 01-04

-CPR/First Aide/DEFIB Certified -Guardian Ad Litem since 2012

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