Administrative Assistant Customer Service

JAMIE ERNST

Medical Administrative Assistant

Phone 1-224-***-****

**********@*****.***

Current Address

**** *** ***** ***.

WATERVLIET, MI. 49098

OBJECTIVE STATEMENT

Medical Administrative Assistant seeking an employment opportunity with a company that is focused on the people that are part of the

company, whether it be the patrons or the employees.

SUMMARY OF QUALIFICATIONS

Medical Administrative Assistant skilled in: Billing, MediSoft, Microsoft Office, Experience in taking Blood Pressures, Bookkeeping, Multi-

line phones, ICD-9 and CPT coding, Scheduling, Internet, Basic computer functions, Arranging hospital admissions, Maintaining various

financial records, Coordinating patient care, Insurance claim processing, Patient file maintenance, Basic accounting, Patient scheduling,

Transcription.

COMPUTER SKILLS

Knowledge of Microsoft Word and Excel, MediSoft, basic computer functions, emailing, searching for topic on the internet, typing,

scheduling. Siebel, Sametime, IBM parts program, Aspect, D2000, MS Streets, Google Maps, Outlook,

EMPLOYMENT EXPERIENCE

BCBS of Michigan

Medicare Advantage Representative

File claims, look up benefits, look into why claims are or are not covered, what the copays could be depending on whether

the deductible was or was not met yet, what the procedures are and whether they are covered in and out of network.

Royal Atrium Inn

Resident Assistant October 20, 2012- present

Assist patients with getting up, bathed, showered, assist with medications, toileting, getting to meals, getting ready for bed, charting, and

any other tasks they require your assistance with.

Whirlpool March 14, 2011- May 17, 2012

Customer Care Representative

Assist customers calling with registering their appliances, looking up and ordering parts or accessories, assisting with basic

troubleshooting, scheduling service for appliances, customer complaints, product exchange and export of parts.

Specialty Clinic Community Bone and Joint Watervliet, MI November 2009- Dec ember 2009

Externship

Scheduled patients, pulled charts and filed the papers in patients charts, wrote orders for x-rays and other diagnostic tests prescribed by

any of the doctors, faxing patient information, inputting information for new patients into EMEDS, looked up patient x-rays on Protouch,

worked with Orthopedic surgeons, Pulmonologist, Neurology, Podiatrists, answered phones, checked out patients, copied and scanned

patients insurance cards into the computer.

Dollar General Stevensville, MI January 2008 - July 2008

Third Key Manager

Charge of opening and closing the store, maintaining the store and the employees while the store was open, managing opening and

closing paperwork and money whether it was the cashier’s drawer or the deposit and change fund, receiving the truck and putting all

merchandise onto the floor.

Sears Hardware Alsip, IL May 2003 - August 2004

Customer Service/Cashier

Opening and closing the store with a manager, running a cash register, making payments for customers, putting through repair orders and

special orders for customers from the warehouse, copying keys and repairing tools.

REFERENCES

Ashley Maberry 269-***-****

Jan Skagg 269. 369.6875

EDUCATION

Everest Institute Kalamazoo, MI

Medical Administrative Assistant March 2009- November 2009

Lake Michigan College Benton Harbor, MI

Continuing Education Credits 2001

Harcourt-Learning Direct Scranton, PA

High School Diploma 2001

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