Project Manager Customer Service

DAVID P. WALTZ, PMP

******@***.*** 812-***-****

*** *. ********* ******, **********, IN 47567

PROJECT/PROGRAM MANAGEMENT PROFESSIONAL

Offering 15+ years’ experience directing high-profile telecommunications projects for well-known organizations and

programs, including the Super Bowl franchise. Maintain multimillion-dollar budgets for all projects and successfully install

WAN/MAN infrastructures. Primary liaison for outside vendors and internal teams to ensure streamlined processes

throughout projects. Proven ability to complete project implementations on time and on budget while simultaneously

assisting customers in the comprehension of process changes.

Areas of expertise:

PROJECT MANAGEMENT – TELECOMMUNICATIONS – CUSTOMER SERVICE – PROCESS IMPROVEMENT – WAN INFRASTRUCTURE BUDGETING – VENDOR

RELATIONS – TEAM LEADERSHIP & MOTIVATION

P ROFESSIONAL E XPE RIENCE

AT&T – Evansville, IN 2000-Present

Multinational telecommunications corporation with $126B annual revenue and 256K employees.

SENIOR PROJECT MANAGER

Direct and manage several multimillion-dollar WAN/MAN infrastructure projects throughout the Midwest region. Institute

multiple multi-platform WAN/MAN designs for healthcare, government and educational institutions. Develop deployment

schedules to fulfill customer needs in a timely manner. Create awareness of process changes by generating project and

customer tracking tools to assist the customer in comprehending the implemented changes. Serve as the primary point of

contact for outside vendors, customers and/or internal resources. Assess the cost/benefit analysis for each customer and their

respective project. Collaborate with executive management to initiate support for all project initiatives.

Completed multiple high-profile projects on time and on budget for the following entities:

Super Bowl XLVI: Appointed Lead Program Manager to develop technology infrastructure services; directly interfaced

with and managed all internal AT&T teams; primary liaison between the City of Indianapolis Host Committee, NFL, and

event contractors.

2012 Democratic National Convention (DNC) and the 2012 Republican National Convention (RNC)

City of Indianapolis: Deployed WAN infrastructures and integrated all city facilities into one centralized cloud network.

Additionally, fulfilled customer expectations at individual entities by distributing VPN/IT based services and utilizing

multiple technical resources in the process.

KIMBALL INTERNATIONAL, INC. – Jasper, IN 1997-2000

Manufacturer of electronic assemblies and furniture with 6K employees worldwide.

DIRECTOR, TELECOMMUNICATIONS DEPARTMENT

Recruited to lead the installation of telephone systems, corporate-wide voicemail systems and procedures. Managed an 8-

member team to continually fulfill the operational objectives within the department. Selected to represent executive

leadership on numerous occasions. Pioneered large-scale projects and design initiatives for the Information Systems group.

Consistently altered and maintained day-to-day strategic goals. Played a key role in preparing budgets and monitoring market

trends.

Successfully established the ISO 9001 quality management system designed to ensure the company meets the needs of

customers and other stakeholders.

Transitioned smoothly from Director of Telecommunications to Business Continuity Leadership Sponsor for the

Information Systems Group to spearhead business continuity efforts in 2000.

DAVID P. WALTZ, PMP

******@***.*** 812-***-**** Page 2

VINCENNES UNIVERSITY – Vincennes, IN 1994-1997

Oldest public institution of higher learning in the state with 4 campuses and approximately 10K students enrolled.

TELECOMMUNICATIONS MANAGER

Recruited by CIO to deliver system planning, project management and analysis in addition to system maintenance,

installations and training. Drafted budgets and forecasted targets and goals for the department.

Mitigated and resolved issues related to operational and strategic planning. Directed switchboard, telecommunication and

billing staff members. Entrusted to lead all projects related to telecommunications across all facilities. Provided analysis for

the billing system and student dialing payback.

Launched the telecommunications department from the ground-up and appropriately designated functions. Additionally,

developed all operational and strategic objectives in collaboration with officers throughout the university.

Successfully completed $1.5M project which entailed converting all phone systems to a new state-of-the-art operation.

P RIOR E XPE RIENCE

SYSTEMS TECHNICIAN, AMERITECH

Installed medium and large business telephone and data solutions. Maintained and repaired voice/data within the Southern

Indiana and Northern Kentucky region. Provided system design, consulting, pricing, and implementation of system solutions.

E DUCATION & P ROF ESSIONAL D EVE LOP MENT

Bachelor of Science – Organizational Management – Oakland City University – Oakland City, IN

Associate of Science – Electronics Technology – Vincennes University – Vincennes, IN

Certified Project Management Professional (PMP)

Six Sigma Certified

Certified – Creative Problem Solving (SIMPLEX)

Certified – “No Fears Speaker”

Co-Author – Utilizing Two-way Interactive Audio/Video for Distance Education – Business Education Forum

Co-Developed – Distance Education Using Two-Way Interactive Audio/Video – Indiana Business Education Association

Proficient in Microsoft Office

Vice President – Pike County School Board of Education since 2011

Member – Pike County Economic Development Board of Directors

Contact this candidate