Customer Service Human Resources

MARIANA LEITE

US WORK AUTHORIZATION. NO VISA SPONSORSHIP REQUIRED.

*** ***** ******, *** *, Brooklyn, NY 11238 631-***-**** *******.******@*****.***

OBJECTIVE: To obtain a position in Human Resources or Staffing Coordination.

SUMMARY OF QUALIFICATIONS

Five years experience in Staffing, Recruitment, HR Coordination and Account Management.

Excellent organizational, customer service and management skills

Portuguese native speaker

Word, Excel, PowerPoint, various CRMs.

EXPERIENCE

2012 - Present Computer Literacy and Job Readiness Instructor - CAMBA, New York, NY

(volunteer)

Helped students built their resumes and cover letters using Word

Helped students create email accounts

Taught students how to search and apply for jobs online

2012 - 2013 Sales Associate - Zara (Inditex Group), New York, NY

Helped customers with all store products and special promotions

Kept the store clean and orderly

Replenished stock as needed

Promptly and effectively resolved customer concerns

2009 - 2012 HR Consultant - Talenter, Porto, Portugal

Interviewed candidates, identifying top candidates and matching them to the appropriate job

orders (administrative, clerical, engineering, store management, sales consultants, fashion buyers,

fashion designers and graphic designers, etc)

Monitored customer loyalty, identifying problem areas and devising steps to address them

Prospected (by telephone, mail and door-to-door) to attract new clients

Introduced the company to potential clients in industrial, retail, publishing and fashion industries

Prepared and negotiated rates and contracts

2008 - 2009 HR Consultant - Manpower Portuguesa, S.A., Lisboa, Portugal

Interviewed candidates, identifying top candidates and matching them to the appropriate jobs

Managed major accounts such as CTT, Banco Cetelem, and FNAC

Concentrated on customer service and executive support vacancies

2007 - 2008 HR Assistant - Adecco, Lda., Lisboa, Portugal

Developed job postings, administered recruitment advertising and tracked results

Pre-screened qualified candidates for open positions and scheduled interviews

Major clients included: Portugal Telecom, Nestle and Citibank

Established and maintained employee payroll records and personnel files

Supported HR department processing new hires and termination paper works

Managed phone, email and fax inquiries and corresponded accordingly

EDUCATION

2009- 2013 Bachelor’s degree in Human Resources Management

Instituto Superior da Maia, Porto, Portugal

Contact this candidate