Customer Service Manager
Resume:
L. Daniella Wilson
Acworth, Ga 30101
***********@*****.***
PROFESSIONAL PROFILE:
Seeking an Human Resource position with a progressive service-oriented organization, at
which I can utilize my work experience, educational background and skills.
Skills
Microsoft: Microsoft SQL Query Analyzer,Word, Excel, PowerPoint, Access, Outlook,
Visio, OneNote, UltiPro: Payroll, Recruitment, Onboarding, Performance Management,
Succession Management, Business Intelligence, Time Management, Open Enrollment,
Salary Planning & Compensation, Citrix, Site Management Console, Time and Attendance: Kronos, E-Time.
Work Experience
Co Manager Kroger 02/13- 08/13
• Responsible for the overall administration of the organization’s benefit plans.
Duties included designing and administering all benefits plans to maintain
industry marketability. Conducted job evaluations and performed internal and
external benchmarking market evaluations. Acted as a strategic business partner
to define talent needs, recruit and retain talent maintaining a low turnover ratio.
Implemented and delivered assigned HR projects. Ensure compliance with
HIPAA, COBRA, FLSA, etc.
• Responsible for coaching and developing employee
• Processing and finalizing payroll
Shift Manager Aldi 10/09- 12/12
• Motivated employees to work as a team and coached associates on a one-on-one
basis.
• Compute and record the totals of transaction; responsible for balancing of the cash
drawer. Manage the daily deposits and cash reconciliation.
• Established and identified prices of goods using calculators, cash registers, and
optical price scanners. Complete weekly inventory maintenance.
• Oversee shipping/receiving process for stores merchandise.
• Assist in budgeting and forecasting
• Stocked shelves, and marked prices on shelves and items.
Key Holder Swim and Sport 04/2009-10/2010
• Responsible for opening and closing the store.
• Complete daily and weekly sales. Oversee shipping/receiving process for stores
merchandise. Manage the daily deposits and cash reconciliation.
• Achieved monthly sales goals at the highest level while maintaining company
policy and exceeding customer service.
• Perform extra duty as needed; which includes completion of daily sales report
• Processing and finalizing payroll
Customer Service Lead Cactus Car Wash 09/2007-07/2009
• Handle all cash and credit card transactions.
• Balanced cash draw at close of shift.
• Operated multi-line phone system as well as recoded message.
• Handled all merchandising, inventory control, ordering.
• Process and reconcile paid-out invoices.
• Prepared account statements, invoices, managed client inquires and provided
customer service
Education
Master of Science in Human Resources Management
Strayer University; 2015
Bachelors of Science in Business Administration
Kaplan University; 2012
Associate of Arts Degree Business Marketing
Bauder College Atlanta GA; 2008
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