Customer Service Manufacturing

JAINIL SURTI *** S Cooper St, Apt #***, Arlington, TX - 76013 (619) 306-

**** ***********@*****.***

SUMMARY

. 2+ years' experience in implementation of World Class Manufacturing in a

union environment

. Experience of advanced problem solving tools including DFSS, DMAIC, DoE,

IDOV

. Knowledge of Lean Manufacturing, Six Sigma, Continuous Improvement,

Simulation, Powertrain, MTM, MODAPTS

. Proficient in Matlab, AutoCAD modeling, Witness, Time Study

. Excellent communication both orally and in writing, computer and problem

solving/analytical skills

. Ability to work as part of a team, self-motivated, and able to interface

with all levels of management and labor

CERTIFICATION

Six Sigma Black Belt Certification

ExpertRating, License #2784715

Date: April 14, 2013

WORK EXPERIENCE

Lab Assistant, Office of Information Technology, UT Arlington

Aug 2012- May 2013

. Inventory control of the laboratory equipment.

. Focus on the database and other computer-related assignments submitted by

faculty members.

. General Information Systems/ Technology operations

. Reporting problems and adhering to the Time Schedules

. Customer Service in the lab

Engineer, Twib Chem Industries, India

Dec 2008- Dec 2010

. Team member of Manufacturing Process project. Streamlined the

manufacturing process, updated process flow maps enhancing the overall

yield and productivity

. Involved in expansion of production capacity, installation of baby

boilers and industrial dryers, production capacity increased by 10%.Team

member of a project that studied the cost effectiveness and feasibility

of fusion grade of metallic stearates

. Prepared purchase orders and contacted strategic suppliers to support

plant operations

. Forecasted and maintained delivery schedules

. Customer Service, communicated with potential clients, developed and

implemented best practices for client interaction and sales

. Represented company at various trade fairs

EDUCATION

Master of Science in Industrial Engineering, University of Texas at

Arlington, TX Aug 2011 - May 2013

Courses: Automation and Advanced Manufacturing, Simulation and

Optimization, Quality Systems, Logistics Transportation and System Design,

Production and Inventory Control, Facilities Planning and Design, Applied

Regression Analysis, Advanced Operations Research, Metrics and

Measurements, Advanced Engineering Economy

Bachelor of Engineering, Gujarat University, India

Aug 2007 - July 2011

ACADEMIC PROJECTS

. Selection of a Straight Line Gain Factor for a Differential Drive

Mobility Platform- experiments were required to define a scaling factor

which will enable the M5 Differential Drive Mobility Platform (a.k.a.

"the tank") to move in a straight line as well as adjust the motion

parameters of the tank in such a way that would allow the tank to spin in

exactly the same spot using drivetrain components.

. Simulation of manufacturing plant- Using the simulation software Witness

a working model is designed for a manufacturing plant for Gadgets R Us

Inc.'s facility. Throughput and efficiency of the plant is increased and

setup time is decreased while adhering to the budget and time

constraints. Results are analyzed and documented.

. Facility design for CW Sports Company using real time data- Material

handling system, flow and process is designed for a new manufacturing

facility for an existing company. This design considers space

requirements, economic analysis and future expansion of the facility. MS

excel and MS project used extensively.

Time study of worker performance- A work sampling activity to determine

the proportion of time spent by a worker at a manufacturing unit is

performed for a defined category of tasks. The outcome considered in this

activity was to increase efficiency of the worker and necessary

observations were taken at random times for a period of one week for this

exercise and an efficient way of doing the work is found out.

Logistics Transportation Systems Design- Research is made on influence of

Trucking in DFW area. Case study on Conway Inc., Ryder Inc., Walmart and

Pepsi Co. about their trucking and transportation methods in the DFW

area. Their improvements in the field of transportation were highlighted.

. Quality improvement in Vacuum Cleaner- Total Quality check on the Bissell

upright vacuum cleaner is made. Process and Product Flow diagram are

drawn for the product to find quality issues. Various quality control

procedures like the Control Charts & Pareto diagrams are used to analyze

the issues and solve the quality problem in the vacuum cleaner.

SKILLS

Programming: C, C++, Matlab Programming

Applications: Proficient at Excel, PowerPoint, Word, Pivot Tables, MS

Visio, Lotus Notes, Capital Budgeting and

Scheduling

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