Administrative Assistant Customer Service

Martha Patricia Perez

Personal Assistant/Administrative Assistant

**** **** *** *** ** - San Diego, CA 92109

***********@*****.*** - 619-***-****

Skills and Qualifications

• 3 Years of Clerical Experience

• 7 years of Customer Service

• Bilingual Spanish/English

• Proficient with MS Office

• Strong attention to detail

Work Experience

January 2013-Current Administrative Assistant- Sally Schoenfelder –

Rancho Santa Fe, CA

Respond to or redirect telephone inquiries and email requests, as needed Researching and resolving

assigned issues, screen telephone calls, inquiries and requests, and handling them when appropriate,

Grocery shop for Sally when needed, supervise workers (gardener, painter, housekeeper), keep Sally

organize, and other duties as assigned.

Aug 2011 to August 2013 Front Desk Receptionist- Morgan Run Club & Resort – Rancho Santa

Fe, CA

•Open facility (during the week)

•Welcome new costumers; check in clients for the Spa

•Answer Phone Calls for the Spa and Sports Retreat

•Take spa reservations

•Check if Paperwork was done correctly from previous night

•Filing paperwork

•Typing

•Cash handling

•Reserve Appointments for Personal Trainers and Therapist

•Assistant to the Spa & Tennis Director when needed

•Manage Slideshows for the Spa and Athletics area

•Order products for Gym/Athletics

•Manage Gym-Athletics Schedule

•Print and File Daily Evening Reports

July 2010 to June 2011 Guest Service Agent/Receptionist- Paradise Point Resort - San Diego,

CA

• Developed ability to work in a fast-paced atmosphere

• Developed relationship with guest and solve guest Issues

• Check in Hotel Guest/Check out Hotel Guest

• Cash handling

• Answered high volume of calls

• Utilized multiple computer systems (Sms Software, Hotsos Software, Go-concierge Software,

Microsoft excel, Microsoft windows, File editing, Typing 50wpm)

• Concierge duties (search for restaurants, give directions, print out flight boarding passes)

•Operator (PBX Hotel Operator)

•Reservationist

May 2007 to July 2010 Sales Associate/Retail Associate- Sea World San Diego – San Diego,

CA

• Developed ability to work in a fast-paced atmosphere

• Maintained excellent customer relation

• Ability to follow instructions well and make decisions with no supervision

• Maintain Quota

• Cash handling

June 2008 to Aug 2008 Assistant Lead/Team Leadership Member -Sea World San Diego -

San Diego, CA

• Motivated and supervised no more than 50 employees on daily basis

• Developed telephone communication skills (answer a very high volume of calls)

• Resolved costumer complaints

• Manage Inventory

• Cash handling (Manage vault)

•Manage Employee Schedules

•Give each employee their Lunch and Breaks

Education

Performing Arts -San Diego City College - San Diego, CA 2009 to 2011

High School Diploma -Mission Bay High School - San Diego, CA 2005 to 2009

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