Customer Service Administrative Assistant
Resume:
ALVERNDALE D. DALEY
** **** ***** *****, ********, NJ 08609
***************@*****.***
OBJECTIVE
Motivated professional with, administrative, management, customer service and teaching experience is seeking a
position as a Legal Administrative Assistant.
EDUCATION
Master of Science in Legal Studies, 2015 Cumulative GPA 4.0
Kaplan University
Bachelors of Arts in History &Criminology, 2009 Cumulative GPA 3.65
University of the West Indies
PROFESSIONAL EXPERIENCE
Carfaro, Inc. Hamilton, NJ
Administrative Assistant Coordinator 02/2013-Currently
• Responds to customer’s questions via telephone and email. Displays excellent phone etiquette.
• Established ongoing network to support and handle customer, production inquiries.
• Managed and maintained customer and production information- track and process invoices.
• Performed extensive data entries
• Assist Vice-President with projects and works closely with customer service
• Prepared and filed documents- design spreadsheet and word documents.
• Report preparation
Small Steps Academy, Paterson, NJ
Director 10/2010 - 12/2012
• Ensured that safety, educational regulations, children’s health and daycare facilities were updated.
• Trained staff monitored the children, and developed lesson plans and schedules.
• Performed extensive administrative duties
• Provided efficient and effective customer service
• Maintained and managed a database system through report preparation, filing and data entry.
• Developed and maintained an excellent communication and interpersonal mechanism with staff members and
customers.
• Used initiative to accomplish task, projects, and research.
• Ensured the care and safe management of the children.
• Prepared instructional materials for children that supported the class’ learning process and teaching
• Maintained discipline and taught values and moral code.
• Created activities designed to strengthen the emotional, physical and intellectual development of children.
Administrative Assistant (Temporary) 02/2010 - 09/2010
Ultimate Cleaning Concept, North Lauderdale, FL
• Answered telephone calls, responded to clients’ questions and assisted them in making maintenance
decisions.
• Prepared and organized maintenance jobs. Assigned tasks, monitored progress and ensured that specific tasks
were completed in a timely manner.
• Recruited personnel and handled job placements.
ALVERNDALE D. DALEY
10 Karl Seuss Drive, Hamilton, NJ 08609
***************@*****.***
• Scheduled appointments and assisted customers register and find information.
• Performed data entry and filed.
Skills
Microsoft: Word, WordPerfect, Excel, PowerPoint, Outlook, Access and Publisher
Report Writing
Westlaw Database Research
Contact this candidate