Sales Customer Service
Resume:
LoRenzo Daniel
Highland Village, TX 75077
**************@***.***
Summary of Qualifications
Analytical, results oriented sales executive with extensive experience with
initiating and developing strong business relationships in business-to-
business sales. Demonstrates excellent problem solving and communications
skills to C-level audiences; ability to multi-task; and deliver dynamic
presentations. Excels in an independent setting and implementing marketing
strategies with exceptional follow-up. Articulate speaker with good
interpersonal skills, the ability to work under pressure and meet
deadlines, and consistently exceed production goals.
Strategic Planning Business Development
Problem Solving Relationship Building
Key Account Management Negotiating
Professional Experience
Datamax, Coppell, TX 3/2013-Present
Strategic Technology Consultant
Prospect and introduce document conversion and document management business
processes to potential customers. Deliver profitable new business revenue
growth in assigned territory. Streamline document workflows to handle
information more efficiently
OfficeMax, Inc., Naperville, IL 1/2010-11/2012
National Account Manager, Print Document Solutions
Used consultative sales approach to sell and market print and document
solutions Retained and expanded national account base. Developed detailed
account plans and sales strategies. Initiated contact with buyer to
establish interest and determine needs and sales opportunity through cold
calling and networking.
. Achieved 115% of growth plan for 2011
. Developed production and distribution strategy for national mortgage's
company's training material resulting in $350K in new business
. Designed custom NCR forms program that resulted in $1.2M annual sales in
print on demand volume and provided $120K in customer savings by
obsolescence elimination
Administaff, Irving, TX. 8/2008-1/2010
Sales Consultant
Built relationships with prospects and current customers to give and get
referrals for consultative sales approach. Maintained activity and pipeline
report for management. Assessed buyer styles and sales personalities;
interpreted and analyzed customer data for needs based selling.
. Top Rookie Sales Consultant for SW Region
. Averaged 5 closings per month
. 95% customer retention rate of over 2-yr period
LoRenzo Daniel Page 2
Fremont Investment and Loan, Downers Grove, IL 2/2003-7/2008
Account Executive
Established and maintained relationships with potential clients through
cold calling and referrals. Suggested loan solutions to fulfill client
needs. Managed extensive pipeline. Negotiated terms and conditions, and
handled customers' complaints. Identified risks to make sound business
decisions for the loan submissions from the broker.
. Averaged $5.7M in monthly volume
. Successfully closed 75% of submissions
. Served as account executive mentor for new hires
. Annual Trip Winner 2004-2007
Citigroup, New York, NY 2/1994-1/2003
Vice President of Marketing for Home Equity Center (2001-2003)
Managed cross-sell initiatives for Associates credit card and home equity
center with a team of 25 loan officers. Observed and coached the Credit
Card customer service department.
. Created the system/procedures for cross-selling and transferring calls
between the Home Equity Center and Credit Card Customer Service. This
program generated $16.5M within 12 months
Vice President of Marketing for Enterra Vendor Management (2000-2001)
. Managed a team of recruiters to find contract appraisers and title
abstractors
Regional Insurance Director (1998-2000)
Responsible for 35 branch's insurance penetrations
. Achieved highest penetrations for five consecutive months and
recognized as the Top Insurance Director
Branch Manager (1994-1998)
Qualified buyers for personal and real estate loans. Responsible for branch
collections and P&L
. Improved production for under-performing branch by 180%
. Reduced delinquency by 55% and
. Achieved a rating of 98% on state audit
Education
Bachelor of Administration, Communications,
Mississippi State University, Mississippi State, MS
Professional Development & training
Sandler Sales Training
Seven Habits of Highly Successful People (five-day course)
Dale Carnegie Course
John Maxwell Leadership Seminar
Extracurricular Awards
NCAA Champion and Record-Holder for 200 meters
US Junior National Champion for 200 meters
World Junior Record-Holder for 200 meters
Nine-time All-American in Track and Field
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