Customer Service Sales
Resume:
Konrad D'souza
Mississauga ON, L5C 1E1
647-***-**** ( ********@****.***
[pic]
Objective
To obtain a stable position as a customer service representative in a
professional establishment where my skills, extensive education, and
exceptional experience can be utilized.
Skills
. Co-operative team player, patient, courteous, punctual, hardworking
. Very fast learner, efficient, extremely organized, and detailed
oriented
. Good data entry and record keeping skills
. Effective verbal and written English communication, fluent in Hindi,
Marathi and Konkani, exceptional problem solving skills, ability to
multi task, works well in a fast-paced environment
. Knowledge in Microsoft Word, Excel, Outlook, and PowerPoint programs
. Proficient in Microsoft Office 2007, Windows Vista, and Windows 7
. Adept in working with the Accor Fidelio and OnQ software system
Education
Centennial College - Toronto, ON
Hospitality and Tourism Administration September 2005 - April 2008
. Hospitality & Tourism marketing
. Human resources/Hospitality administration
. Hotel Sales & Marketing
. Marketing strategies
Certificates & Achievements
. Ontario Smart Serve Certified Dec 2005
. MGM Brakes Brake TECH Service Aug 2004
. Basic Truck Technology - Volvo Trucks North America Aug 2004
. Certificate of Handling Difficult Customers Aug 2008
Work Experience
Hampton Inn - Mississauga
Night Auditor September 2008 - Present
. Greet guests in a friendly and wholehearted manner
. Provide guest satisfaction at check-in and check-out
. Excellent listening skills, adapting and complying with guest concerns
and expectations
. Develop good relationships with guests as a result of a friendly and
polite nature
Konrad D'souza
********@****.***
Work Experience-Continued
Hampton Inn
Night Auditor
. Display commitment in going the extra mile for guest needs
. Adept in operating the onQ software system (database for maintaining
client accounts)
. Ensure the organization of the front desk according to manager
standards
. Proficiently carry a positive and relaxed mood under stressful periods
of the day
. Works well in coordination with other team members to accomplish
organization objectives and reduce stress level of colleagues
. Dutifully perform the responsibilities of the front desk/night auditor
check list (providing customer service and maintaining records in the
database )
Novotel Hotel - Mississauga
Sales & Night Auditor June 2008 - August 2008
. Researched companies in terms of target markets for the Assistant
Director of Sales and Corporate Sales manager
. Listed attractions and convenience necessities within the vicinity in
a clear fashion
. Answered phone calls with utmost respect and recorded messages in
detail
. Assisted in arranging packages for meetings, weddings, and special
events for prospective clients
. Organized and maintained work area
. Provided basic assistance such as photo copying, faxing, scanning, and
preparing documents when required
. Registered guests into hotel following standard operating procedures
. Legibly informed/briefed guests regarding property and services during
time of check in
. Appropriately addressed guest queries and concerns, informed guest
about hotel services, property information, and curiosity concerning
the vicinity
. Performed the duties of the front desk and night audit agent as per
standards of the checklist (Night Audit checklist)
References Available Upon Request
Contact this candidate