Customer Service Human Resources

Professional Profile

Career Objective

To implement my experience in Human Resources, Finance & Invoicing to

better serve the company and its clients

Skills Summary

Typing 80 wpm Xebra

Microsoft Office Benefits Knowledge (Medical,

ADP Workforce Now Dental, FSA)

Millennium Fluent in English and Spanish

eEmpact 15 Payroll

Professional Experience

iPROMOTEu Wayland, MA

Invoicing Coordinator 06/12-Present

Posting 150-200 vendor invoices a day

Call vendors to get status of product and shipping

Draft out invoices to affiliates for corrections

Process invoices to clients of our affiliates

Participate in monthly team meeting to implement new strategies to help our

affiliates and our team

Speak with affiliates via telephone and email answering invoicing

questions and concerns and sending them to correct departments if needed

Work hand in hand with team members to promote an environment beneficial to

the success of the company

Finance Assistant 02/12-06/12

Assisted with weekly payroll for over 500 affiliates

Resolved questions/problems over the phone and email for affiliates

Worked with Finance Director to implement new tools to better serve our

affiliates concerning payroll

Created New Hire Packets for new in house employees

Worked within Live Payment System (Live Excel Spreadsheet) to pay

affiliates

Troubleshoot problems within payment system to make sure affiliates we

paid on time

Answer up to 150 emails following payroll including the Director's emails

Answered in house employee questions about benefits and payroll

Familiarity with sales tax and 1099's

Implemented new ways to help Director better respond to affiliate questions

i.e. organizational help

Set up direct deposits and new accounts with our affiliates through Paychex

Approved wires via SVB Bank for our affiliates as well as enter new wire

information into the system

Lifelinks, Inc. Chelmsford, MA

Human Resources Assistant 09/10-3/11

Conduct New Hire Orientations

Fill out all New Hire paperwork (I9, Everify's)

Responsible for all HR data entry into employee payroll system

Responsible for filing all personnel documentation

Help employees fill out new paperwork needed for their specific jobs

Assisted HR Director with day to day office duties

Took all new applications and sent out no interest letters

In charge of large copy projects to be distributed company wide

Used customer skills to help at reception desk 12 hours weekly

Metz Personnel Westborough, Ma (On-Site Hudson, NH)

Recruiter 09/09-08/10

In Charge of hiring all new personnel

Hired over 100 employees for new company projects

Conducted over 400 interviews in the course of my employment

Lead all New Hire Orientations

All HR paperwork, filing, and construction of new forms

Made Excel spreadsheets each week for payroll

Entered all new hire/payroll information into database

In charge of getting payroll hours of all employees to corporate location

in Westborough, Ma

Able to build professional relationships with on-site company

Used customer service skills to better serve company and new candidates

Posted jobs on internet websites

Education

Umass Lowell- Lowell, MA

Community Health, Projected Graduation 2015

LCA - Seminole, FL

HS Diploma, Graduated 2005

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