Customer Service Medical

Yasmin Balford

**** ****** ***** ****, ********, Ga 30058

678-***-**** ; ********@*****.***

Profile: A young professional student with a combination of academic, business and personal skills.

Professional Goals: Growth in leadership and excellence in all academic areas. Strive to survive medical

school and become either a professional in sports medicine or pediatrics. Facilitate a non-profit program

for young scholars interested in the field of science.

Education: Dekalb School of the Arts (2004-2008)

• Graduated with high school diploma (GPA 3.6)

• Graduated with academic honors and exceeding volunteer/community service

• Major: Music ; Minor: Drama/Media

• National Beta Club Vice Pres (2008) Secretary (2006-2007)

Hampton University (2008-2012)

• Biology Major (cumulative GPA 2.83)

• Minority Association of Pre-Health Sciences (MAPS) member

• Dean’s List Recipient

Career and Achievements

YMCA – Wade Walker

-Employed as lead (06/13-08/13)

-Lead Camp Counselor for the Arts, Science, and Cooking Camp

-Provided daily science experiments, crafts, and recipes for a camp of 30+ kids

-Frequent week/theme planner for weekly camp presentations

-Responsible for care and discipline of young children and education throughout the summer

H&R Block

-Employed (02/13-05/13)

-Client Service Professional

-Filed/Managed all client appointments

-Key-holder with store opening/closing procedure responsibilities

-Following up with client responses/concerns to service

-Providing tax professionals with client-matches; setting up there detailed workweek schedule

Love In A Cup Frozen Yogurt Bar

-Employed 07/10 thru 12/12

-Open/close of store (cleaning of shop, monitoring all monies made daily)

-Customer service (prepared toppings and condiments to wet bar for customer convenience)

-Providing and creating weekly promotional ads for customers on site and through social media

-Managing and providing hosting events

Center for Information Technology

-Employed 06/10 thru 05/12

-Staff and Student Help Desk Assistant

-Trained technician for all student computer orders

-Filed and managed all faculty work orders through use of Excel

-Doubled as receptionist to on-site orders

YWCA (Young Women’s Christian Association)

-Co-facilitator

-Organized and facilitated ‘Youth Leaders’ Program for at local at risk youth; Summer 2010

-Planned events and community programs. Created public awareness and promotion

{My Sisters’ Closet, Finance for Young Adults, Zumba, Parent Palooza)

Camp Oasis Summer Camp

-employed as camp counselor from May 2007-August 2008 and May 2008- August 2008

-organized and managed all bi-monthly field trip activities

-matriculated campers and parents through the objectives of camp policies

-filing camper records and information

Hands On Atlanta Community Service

-served as art ands crafts manager for public activities

-Volunteered with soup kitchen and food drives

Association of Minority Health Professions (AMHPS) ; (2006-2008)

-Participant within the program for two years

-Attended two health symposiums with focus on career in OB/GYN (Orlando:2007; New

Orleans: 2008)

National Youth Leaders of America (2008-2009)

-honored as a nominee for the medical chapter at Emory University (GA)

-attended seminars with entry level medical school students

-practiced medical prep within Emory Hospital

-worked with live patients in the maternity ward

Academic Achievements

-Deans List

-Honors Science

-Honors College

Skills

-Word/Excel/Powerpoint -Typing

-Organizing and filing -Trained in some Spanish

-Personal / Customer Service -Event Planning

References

-Steve Richardson 757-***-****; Personal -Darren Swann 757-***-****;

Business

-Lakitta Hicks-White 757-***-****; Personal -Mellissah Wells 404-***-****

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