Customer Service Manager

Patricia C. Strong

* ***** ******

Bloomfield, CT 06002

860-***-**** (Home) 860-***-**** (Cellular)

********@*******.*** (Email)

I offer considerable administrative skills and experience that will enhance

your office decorum and protocols while meeting your company goals and

initiatives. Possess exceptional organizational,

written and communication skills; proficiency in Microsoft office programs,

and can provide human resources support if needed. A self-starter, self-

motivated mature individual who can work effectively under minimal

supervision.

MY EXPERIENCES:

Capital Region Education Council (Transportation Department) - Hartford,

Connecticut

Position: Customer Service Representative (8/2011 -9/2012)

Worked in a 20 member call center providing customer assistance to parents,

school officials, and bus company officials regarding all transportation

issues of students to and from their assigned schools. Awarded the 2011-

2012 customer service award for exemplary customer service.

PCS Consultants - Bloomfield, Connecticut

Position: Housing Compliance Consultant (2010 - Present)

On as needed basis, provide assistance in helping varied housing

organizations in meeting HUD compliance obligations. Tasks include but not

limited to: the formation of policies, i.e. tenant selection plan, EIV and

other required HUD protocols; review of resident files for compliance,

maintenance and restructure.

Jefferson County Assisted Housing Corporation (JEFFCO) - Hartford,

Connecticut

Position: Relationship Manager (2007-2010)

Promoted to this position after obtaining my Certification of Housing

Specialist certificate. Primarily responsible for a portfolio of 40 HUD

properties throughout the state of Connecticut ensuring HUD compliance in

the selection process of subsidized funded apartments, administration of

HUD guidelines in doing so, and rent calculations afforded to low-income

elderly and family members.

. Established and maintained effective interaction with various

management companies encouraging their involvement in JEFFCO training

programs and/or further housing coursework with housing affiliates.

. Provided company with helpful training sessions for housing personnel.

. Initiated bi-weekly group meetings amongst the Relationship Managers

to troubleshoot situations encountered, providing feedback to

supervisor.

. Obtained additional certification through coursework in:

o HUD Protocols Revision I & II

o Tax Credit Specialist

o Certified Manager of Maintenance

o Asset Management

Position: Administrative Assistant (2005 - 2007)

Provided administrative support to a staff of six as well as to the program

supervisor.

. Developed procedures for recording all incoming and outgoing mail as

well as the ordering of office supplies and copier and postage

supplies.

. Established a database of property owners, management companies,

addresses and contact information for the entire company's portfolio

(276 properties).

. Developed a system for easy document filing and retrieval.

. Initiated all interoffice activities, i.e. birthday acknowledgements,

etc...

. Secured all accommodations for off-site training sessions, ordering,

preparation and dissemination of all materials.

. Developed various internal forms for staff reporting purposes of

expenses, computer tasks completion, etc...

State of Connecticut - Department of Public Health - Hartford, Connecticut

Position: Clerk Typist/Secretary (2002 - 2004)

Provided various program and clerical related functions pertaining to the

comprehensive cancer programs for a staff of three. Handled all incoming

calls, typed letters and program proposals, arranged appointments, and

handled all program related tasks on a state-wide basis.

City of Hartford - Hartford Public Schools - Hartford, Connecticut

Position: Personnel Assistant, Non-Certified Personnel (1995 - 2002)

Provided various personnel related functions for the clerical, maintenance,

and administrative components within the Hartford School system.

. Handled all advertisement and recruitment activities for vacant

positions.

. Arranged and participated in panel interviews with appropriate school

staff personnel.

. Responsible for new hire orientation and processing of initial payroll

information.

. Responsible for all revisions to and distribution of employee

handbook.

. Development and revision of job descriptions.

. Participated in the resolution of employee and supervisory conflicts.

. Reviewed performance evaluations for processing.

. Provided salary analysis for adjustments made to all non-bargaining

salary schedules

Position: Account Clerk - Food Service Department (1992 - 1995)

Provided various clerical tasks, i.e. typing of reports, filing invoices,

and constant telephone communications to all Hartford school cafeteria

staff. Assisted in the ordering, tracking and distribution of all food

stuff to Hartford area schools.

Community Renewal Team of Greater Hartford - Hartford, Connecticut

Position: JR. Accountant/Budget Analyst (1987-1991); Assistant to

Personnel Director (1976-1987)

MY EDUCATION:

. Associate Degree in Business Administration & Accounting - Greater

Hartford Community College

. Chandler Business School for Women (Secretarial Certificate) - Boston,

MA

. Varied advance studies in pursuit of undergraduate degree - Central

State University

. Varied housing management coursework as outlined above

Update 1/2013

Contact this candidate