Customer Service Sales

LAURA VASQUEZ

**** ****** ***, *** ****, CA *****

Cell Phone: 408-***-****

**********@*****.***

SUMMARY

through to achieve project goals in addition, seeking a role of increased responsibility and authority.

HIGHLIGHTS

Multi-task Self-directed

Customer-service focused Time management

Strong communication skills Professional and mature

Exceptional problem solver Resourceful

Microsoft Office proficiency Meticulous attention to detail

EXPERIENCE

THE UPS STORE

San Jose, CA

Store Associate

Made copies, sent faxes and handled all incoming and outgoing correspondence

Received and distributed mail in a timely manner

Received and processed cash and credit payments for in-store purchases

Processed customs duties and fees quickly to release international shipments

assignments

Sharing product knowledge with customers while making personal recommendations

Demonstrated that customers come first by serving them with a sense of urgency

Maintained friendly and professional customer interactions

Verified that all merchandising standards were maintained on a daily basis

Trained new employees on company customer service policies and service level standards

NIKE FACTORY OUTLET GILROY

CA

Sales Associate

Received and processed cash and credit payments for in-store purchases.

Shared product knowledge with customers while making personal recommendations

Worked as a team member to provide the highest level of service to customers

Maintained friendly and professional customer interactions

Verified that all merchandising standards were maintained on a daily basis

Recommended and helped customers select merchandise based on their needs

Exchanged returned merchandise for customers quickly and efficiently

Informed customers about sales and promotions in a friendly and engaging manner

CALVIN KLEIN

Gilroy, CA

Sales Associate

Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates

Exchanged returned merchandise for customers quickly and efficiently

Informed customers about sales and promotions in a friendly and engaging manner

Recommended and helped customers select merchandise based on their needs

01/2013 to Current

04/2011 to 08/2011

09/2005 to 03/2006

Received and processed cash and credit payments for in-store purchases

Verified that all merchandising standards were maintained on a daily basis

Worked as a team member to provide the highest level of service to customers

EDUCATION July 2013

LANGUAGE AND RATIONALITY DEGREE

Hartnell College Salinas, CA

Dean's List 4.0 Academic Achievement Award

2015

BACHELOR OF ARTS: PSYCHOLOGY

Notre Dame de Namur University, Belmont, CA

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