Customer Service High School

Alesha Beharry

Queens Village, NY

*******@***.*** - 347-***-****

WORK EXPERIENCE

Direct Support Professional

Maranatha Human Services - Jamaica, NY - July 2011 to April 2013

Responsibilities

Worked with the Mental Health Population

Customer Service

James Beharry Jewlery - Queens, NY - October 2009 to January 2013

Responsibilities

Customer service experience, greet customers, answered telephones, assisted customers

Accomplishments

I learned how to interact with people, meet and greet them. Always offer a smile and reassurance. I also

learned a great deal about sales

Skills Used

Customer satisfaction, helped customers make decisions, being patient

Direct Care Counselor

Beacon Therapy, Roslyn, Long Island - April 2010 to April 2010

Experience with working with mentally challenged Adults

* Assisted with daily activities; day program and everyday activities

* Helped with promoting growth and behavior

*Worked One to One with Consumers

Sub Teacher's Assistant

YAI/NYL Clear view School - College Point, NY - March 2010 to March 2010

Assisted Teachers in Classroom Setting

*Experienced with working with Children with Disabilities

*Helped in Keeping Children in order and take responsibility with safety

Front Desk Receptionist

Prudential Network of Homes Realty - February 2009 to September 2009

Answered and maintain calls

*Transferred calls and messages

*Make Appointments

*Provided Customer Service and Assistance

*Answered Multi-Lined Telephones

*Performed General Office Duties

*Performed duties using PowerPoint and Excel

Receptionist

Samantha Realty - July 2006 to September 2006

Answered and operated Multi-Line Telephones

*Transferred Messages

*General Office Duties

NY State

Class D

EDUCATION

Medical Lab Technician in Lab Technician

American Medical Career Center - Jamaica, NY

2013 to 2013

Undergraduate in Childhood Education

LaGuardia Community College - Long Island City, NY

September 2007

High School Diploma

Richmond Hill High School - Richmond Hill, NY

September 2003 to June 2007

ADDITIONAL INFORMATION

Computer Proficiency: Microsoft Word, PowerPoint, Internet Explorer; Basic Data Entry Skills; Excellent

Communication and Interpersonal Skills; Proficient in Operations of Multi-Line telephone system, Takes pride

in completing task in a mannerly way, SCIP Training, CPR/First Aid Certification

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