Human Resources Customer Service

Deborah R. Lewis

*** ****** *** ******* ***: 210-***-**** ***************@*****.***

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PROFESSIONAL BACKGROUND

Human Resources Assistant

Responsible for completing nine hundred fifty employees leave of absence,

benefits, medical, dental, vision, group life, cobra, flexible spending

accounts and 401k

Prepared offer letters and new hire packets

Build relationships and maintain strong communication with the insurance

carriers, third party administrators, and consultants in the

administration of benefits and claims issues while escalating higher-

level issues as needed

Tracks license and certification expirations for all providers to ensure

timely renewals

Respond to employee complaints, human resources deals with allegations

of unfair treatment, unfavorable working conditions and disputes between

coworkers and managers

Completed state disability and unemployment forms, license, certificates

and year evaluations

Processed special payroll operations including sick vacation and

administrative leave

Scheduled interviews with recruiters and hiring mangers

Responsible for twenty five or more new hire employees monthly

Complete all termination paperwork

Schedules new hire for per-employment physicals

Maintained job descriptions and completed employment verifications

Assisted employees and applicants with employment processes, payroll and

benefit programs

Posted job vacancies and notify eligible workers of positions

availability

Recorded data for each employee to include addresses, absences

supervisory reports on performance and dates of and reasons for

terminations

Accounts Payable Clerk

Processes and verifies department cashiering daily cash receipts and cost

bill transactions by verifying fee codes, service descriptions and

check/billing amounts.

Prepare over Three Hundreds invoices for payment weekly

Prepared and reconciles a variety of benefit-related reports, invoices,

month end closing statements and expense report according to company

policy

Prepares the daily cash report

Analyze and research moderately complex data to determine the appropriate

course of action and recommend problem resolution

Review and approve expense report according to company policy

Prepare reports opening all department mail

Monitored accounts to ensure payment were up to date

Maintained vendor file matching check filing and mail checks

Responsible for reviewing invoices, check request

Researched and resolved vendor disputes

Match order forms with invoices and record the necessary information

Debit and Credit and accounts on computer spreadsheets and database using

specialized

Tax Associate

Conduct tax interviews and research tax questions for the purpose of

preparing complete and accurate returns

Provide tax information to clients as it relates to tax preparation and

refer and unresolved client concerns

Communicate the fee for products and services in accordance with

established company Schedule of changes collect necessary fees and submit

fees and related documentation

Prepare and additional administrative forms as required

Perform duties of other office support positions as necessary assist in

opening the office and Participate in the end of day processes related to

accounting office appearance and office closing

Administrative Support Skills

Managed multi-line phone system, professionally screened calls and took

accurate messages

Addresses customer inquiries delivers the highest level of customer

service.

Provided administrative support to Executives and Directors, Management

team for varies projects and event organization

Applied for, secured and keep tract of renewal of license for Consultant

in the state of business where services were facilitated.

Set-up, organized and maintained filing systems and managed confidential

information with digression

Developed and maintained calendars, scheduled appointments and organized

meetings

Perform general office duties such as filing answering telephones and

handling routine correspondence

PROFESSIONAL EXPERIENCE

Tax Associate, HR Block, San Antonio, TX 01/2013

Scanning Clerk, Kforce Finance & Accounting, San Antonio, TX 09/2012 to

01/2013 (temporary assignment

Receptionist and Benefits Associate, VisionWorks, San Antonio TX

01/12/2012 to 06/18/2012

Benefits Specialist, Data Entry Clerk, Receptionist, Elite Staff,

Pasadena, CA 04/2009 to 12/2011

Human Resources Assistant, San Gabriel Valley Medical Center, San

Gabriel, CA, 06/2005 to 03/2009

Accounting Clerk, Tetra Tech Inc, Pasadena. CA, 08/2004 to 06/2005

(temporary assignment)

Human Resources Assistant, Public Storage Corporate Office, Glendale. CA,

04/2003 to 07/2004 (temporary assignment)

Residential Lending Assistant, Centerpointe Lending, Chino, CA 01/2003 to

04/2003 (temporary job)

Accounts Payable Clerk, Public Storage Corporate Office, Glendale, CA,

10/2001 to 1/2003 (temporary assignment)

Licensing Administrative Assistant, Clark /Bardes CRG Insurance Company,

Los Angeles, CA

05/2001 to 09/2001 (temporary assignment)

EDUCATIONS AND TRAINING

Certificate: Tax Associate, HR Block, San Antonio TX

Certificate: Human Resource Management, Cal State University Dominguez

Hill, Carson, CA

Certificate: Computerized Accounting, Computer Annex, Arcadia, CA

High School Diploma: General Education, Duarte High School, Duarte, CA

ADDITIONAL SKILLS

Career Advancement Resources and Educational Services (C.A.R.E.S) San

Antonio, TX

Six-week, full-time workforce development program sponsored by the City

of San Antonio.

Classes provided include

Customer service, computer skills (PC, Word, Excel), financial and stress

management, resume writing, interviewing techniques, and internships

twice per week at various work sites around San Antonio.

Contact this candidate