Manager Sales

MAXINE (CINDY) G. MILLER

*** ******** ****, ** ****** COURT

GLENSIDE, PA 19038

215-***-**** ***************@*****.***

SUMMARY

Senior Office Administrator with a background in Healthcare, retail and non-

profit sectors. Experience includes human resource functions, payroll and

accounting, management of daily operations of a multi location medical/

home health agency, and marketing. Well known for staff development,

implementing new and efficient procedures, Board of Directors liaison, and

insuring HIPAA compliance.

CORE COMPETENCIES

. Operations & Support

. Leadership / Team Development

. Talent Management

. ADP and Proxus Payroll and Kronos Timekeeping

. Medicare Audits

. Cross-Functional Liaison

. Management Reporting

. Contract Negotiations

. HIPAA Compliance

. Vendor Negotiations & Relationships

Computer Skill

ADP Payroll, Proxus Payroll, Kronos Timekeeping, Microsoft Office Suite

(Word, Excel, Dynamics (Great Plains), Access, Outlook), Quickbooks

PROFESSIONAL EXPERIENCE

Macy's, North Wales, PA 2011 - Present

Sales Associate, Interviewer/Trainer

Major Retail Department Store

. Interview, hire, train Holiday Sales Associates

. Facilitated New Hire Orientations

. Currently a part-time sales associate, Extreme Seller sales performer

Northwestern Human Services, Lansdale, PA

2011 - 2012

Business Office Manager

Outpatient Mental Health Clinic, Supervisor of 5 non-exempt staff

. Practice Management: Weekly reporting on Billable and Non-Billable

services for 8 programs

. Supervised daily operations, appointment scheduling, Insurance

verification

. Kronos Timekeeping verification bi-weekly

. Effective communication with staff, insurance companies, Federal,

State & County funders

. Prepared deposit weekly, managed petty cash

. Managed Medicare Audits

Intervention Associates, Plymouth Meeting, PA 2009 - 2011

Payroll / Billing Coordinator

Specialty Home Healthcare Agency; 150 exempt/non-exempt employees

. Practice management: prepared and processed payroll via ADP Pay X-

pert and Proxus

. Billing coordinator - prepared billing via MS Dynamics/Excel

. Escrow manager - managed escrow accounts via QuickBooks. Audited and

reconciled

Keystone Home Health Services, Inc., Wyndmoor, PA 2007 - 2008

Human Resources Assistant

Home Healthcare Agency; 250 exempt/non-exempt employees

. Practice management: prepared and processed payroll via Great

Plains/Dynamics

. Recruitment and Retention: screening, interviewing, verifying

. Prepared and presented new employee orientation

. Audited employee files

The Arc of Montgomery County, Eagleville, PA 2000 - 2007

Office / Operations Manager

Non-profit agency specializing in children with developmental disabilities

in Montgomery, Chester, and Berks Counties.

. Practice management: prepared payroll via ADP for 70+ employees and

150 independent contractors

. Supervised daily operations procedures and fiscal responsibilities:

maintained inventory; purchasing; assisted with fiscal audit

. Charged with all phases of personnel / human resources

. HIPAA Compliance Officer and Incident manager

. Effective communication with staff, government officials, county

professionals, managed care professionals, insurance companies and

vendors

. Prepared all correspondence and communicated with Board of Directors:

prepared and processed minutes from all Board meetings; prepared and

mailed all board packets

. Processed Workers' Compensation claims: reported on outcomes of

claims; back to work status

Vision Development Center, Plymouth Meeting, PA 1991 - 2000

Office / Practice Manager

Multi-site interdisciplinary health care practice

. Developed and implemented operating procedures for new offices

. Recruited, trained and supervised personnel

. Negotiated contracts: enrollment of patients; office equipment

. Presented at trade shows

. Supervised and managed optical division: purchasing; patient fittings

. Evaluate, budget, marketing and demographic reports

EDUCATION

Pennsylvania State University, University Park, PA

Bachelor of Art, Social Sciences

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