Manager Human Resources

Sonia B. Hayward

**** *. *** ****** ************, PA 19120

215-***-**** ************@*******.***

Human Resource Manager

HR Business Partner –– Generalist – Talent Management

Multi faceted, results oriented professional with 10+ years of experience demonstrating expertise in all aspects of human

resources and outsourced management seek regular fulltime position. Collaborate with multiple teams in the strategic

planning and implementation of human resources programs. Known for excellent interpersonal communications and timely

delivery of HR services. Integrate best practices to drive key corporate initiatives.

Areas of Expertise:

HR Leadership, Strategic Workforce Planning, Employee Relations, Talent Acquisition, Employee Benefits, Training &

Development, Policy Administration, Outsourced Management, HR Project Management and HR laws

Education

MBA Degree. Eastern University, St. Davids, PA (2003) GPA 3.6

B.A. Degree. Morris Brown College, Atlanta, GA

Certifications:

PHR Certification. Villanova University, Villanova, PA

Paralegal Certification. Philadelphia Paralegal Institute

Professional Experience

Human Resources Management

Strategic Leadership: Provide

guidance on a broad spectrum of strategic HR services. Build relationships with internal and external teams to foster

improvement in HR programs. Streamline HR processes, provide guidance on workforce planning, policy

interpretation, employee relations, and employee benefits administration.

Collaborate and provide support for multiple corporate business units including human resources, R&D,

financial services, legal, procurement, engineering. executives, management, compliance, financial, sales, marketing,

procurement, stakeholders, vendor, and IT teams.

Recruitment & Selection:

Screen, test and interview employment candidates. Develop innovative recruitment methods, prepare portfolios,

facilitate onboarding/orientations and attend career fairs. Use social media and web based tools to identify, test and

recruit candidates. Recruit executives, managers, administrative, sales, marketing, attorneys, financial, paralegals,

engineers, college interns, laborers, healthcare, technical and IT professionals.

Employee Benefits Administration: Manage employee benefits solutions including health,

wellness and retirement plans (i.e., PPO, PSO, HMOs, Wellness, and 401(K). Streamline the

implementation of HRIS system integrations, handle FMLA/LOA/COBRA, and manage negotiations

with insurance companies/providers/brokers, consultants and HR service vendors. Prepare cost

comparisons and recommend cost effective solutions.

Manage Employee Relations: Provide guidance in recruitment/staffing/terminations; interpret policies and

procedures; conduct audits to ensure HR compliance; investigate complaints, coach manager in handling grievances

and discipline matters; develop corrective action plans to improve employee performance metrics; counsel and mentor

staff; design and implement internship programs, behavior based interview techniques and create HRIS queries;

develop employee handbook, training material and newsletters; facilitate orientations and training workshops; Manage

all aspects of HR department startup projects.

WORK HISTORY

HR CONSULTANT 2011 to Present

JRS Consulting, Elkins Park, PA

Core Responsibilities: Provide guidance in workforce planning, employee relations, career development and talent

acquisition. Facilitate workshops at college career fairs.

Results: Improved talent acquisition services and bottom line for small to midsize businesses

ANALYST

Research Pharmaceutical Services Fort Washington, PA 2010 to 2011

Wyeth Pharmaceuticals Cambridge, MA (Inventiv Solutions) 2009 to 2009

Day & Zimmermann, LLC Philadelphia, PA 2006 to 2008

GlaxoSmithKline Collegeville, PA (Yoh Services) 2004 to 2005

Core Responsibilities: Led outsourcing and vendor management activities. Responsible for building partnerships to ensure

timely acquisitions of services and products. Supported diverse corporate business units –HR, R&D, executive, operational,

IT and procurement in contractual negotiations.

Managed vendor and outsourced projects: Critically reviewed strategic project plans to identify scope of work, potential

gaps, issues and opportunities to shorten or otherwise optimize internal and external services. Facilitated meetings, trained

new hires; interviewed and qualified prospective vendors; negotiated contracts and agreements; developed and monitored

budgets; negotiated staff augmentation projects; used dashboards and tracked performance metrics; collaborated with

compliance and legal teams; identified potential crisis situations, investigated and resolved problems; and, developed

contingency plans to mitigate risk. Conducted performance surveys.

Results: Improved cost savings up to 20% and reduced negotiation time by 30% with 3 months.

Human Resource Manager (Consultant)

Towers Perrin (Watson) Voorhees, NJ (The Rosen Group) 2004

CITGO Petroleum Plymouth Meeting, (HR Alternatives) 2000 to 2002

Philadelphia Federal Reserve Philadelphia, PA (HR Alternatives)

Core Responsibilities: Managed strategic workforce planning, resolved employee relations matters, managed employee

benefits administration and HR projects.

Results: Acted as a HR Partner. Assisted in the strategic development of succession plans, internship and retention

programs; conducted audits to ensure compliance; managed job assessment/analysis and employee surveys. Led

implementation of new HRIS systems, developed organizational charts, negotiated salaries confidentiality/contractor

agreements and HR vendor services (i.e., employee benefits, HR web based portals/testing tools). Provided guidance on

interpreting policies and coaching employees.

SENIOR HUMAN RESOURCE MANAGER

Interim Staffing Professionals Philadelphia, PA 1997 to 2000

Core Responsibilities: Responsible for strategic workforce management up to 1,600 employees. Managed effective high

volume recruitment, employee relations and employee benefits administration. Results: Build relationships with internal

and external teams that fostered improvement in HR and sales processes, implemented a new HRIS system and developed

an internship program.

TECHNICAL

MS Office Suite (Word, PowerPoint, Excel, Outlook, Access); HRIS Systems (i.e., SAP, PeopleSoft, Resumix, ABRA);

Internet/web based tools; Social Media Networking tools (i.e., LinkedIn, Facebook, Twitter).

PROFESSIONAL AFFILIATIONS

Society for Human Resource Management (SHRM)

Philadelphia Business Women Network (PBWN)

Contact this candidate