Customer Service Manager

Dorian Lopez

**** ******** ** - *******, ** ***40-cell 832-***-****

Talented bilingual customer service professional with exceptional

communication and management skill

Objective

To maintain a unique working position that will utilize my outstanding

communication, customer service, and sales skills. While providing

continued opportunity for advancement, I can use this unique combination of

interpersonal and analytical abilities to help a company grow

Summary of qualifications

. Overall 8 years of customer service experience

. Highly resourceful and creative

. Great customer service skills

. Critical thinker and problem-solver

. A people person great talker

. Great leading and training skills

. Affluent in English and Spanish

. Experienced sales specialist

.

Skills

. Call Center Experience

. Great knowledge of computer navigation

. Excellent presentation /communication skills

. Experienced filer, organizer and scheduler

Professional experience

Denny's Restaurant Manager 6/2012- Current

. Daily operations

. Paperwork/payroll schedules

. Inventory food cost

. Customer service

RUSSOS Italian Kitchen (Manger) 11/2010- 6/2012

. Making sure customers are well taken care of

. Assuring all customers have a great experience

. Manager -assuring all servers do what needs to be done making sure

customers are well taken care of

. Making schedules

. Managed daily operations, scheduled staff assignments, and supervised

staff.

. Provide superior customer service skills and problem resolution

techniques to ensure the customer satisfactions.

. Responsible for all human resource activities for the company ensured

the company policy, procedures, and documentation were done correctly

. Prepare process and distribute payroll.

. Interview job applicants ; review applications/resume; evaluate

applicant to make recommendations regarding applicants qualifications

RELIANT ENERGY (TEMP) CALL CENTER 03/2010-10/2010

. Customer service on accounts providing balance on account, giving them

options for deposits

. Data entry for new services

. providing exceptional customer service on every call

. assuring customers are happy with service

LITTON LOAN SERVICING CALL CENTER 03/2009-03/2010

. Customer service on mortgage accounts

. assisting customers with their modifications

. Data entry

. Taking payments on account

. Providing exceptional service

CHASE BANK CUSTOMER SERVICE PROFESSIONAL (CALL CENTER) 06/2004-03/2009

. Customer service on accounts balances, transferring funds going over

transactions and sell new items to customers

. Provide superior customer service skills and problem resolution

techniques to ensure the customer satisfactions.

. Putting customers into the account fit for them

. Creating new ways to help our customers one by one

. I love paper work

SWEET TOMATOES ASSISTANT MANAGER 04/1999-06/2004

. Managed daily operations, scheduled staff assignments, and supervised

staff.

. Provide superior customer service skills and problem resolution

techniques to ensure the customer satisfactions.

. Responsible for all human resource activities for the company ensured

the company policy, procedures, and documentation were done correctly

. Prepare process and distribute payroll.

. Interview job applicants ; review applications/resume; evaluate

applicant to make recommendations regarding applicants qualifications

Educations

Harlingen high school, Harlingen, Texas

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