Customer Service Quality Assurance

Eltoinette Warren

**** ******* ***, ***. #***, Bronx, NY 10456

E-mail address: ***********@*****.*** /Phone: 347-***-****

Summary

To obtain a position within a stable and progressive organization that

will enable me to utilize

my skills which will permit for career growth and self-development.

Highlights of Qualifications

. Energetic, dedicated, hardworking, honest

. Possess a strong point in achieving quality work in a fast

paced working environment

. Computer literate with Microsoft 93-10,(45wpm), PowerPoint,

and Excel

. Capable of multi-tasking and producing high quality work

Relevant Experience

Merrill Corp. (June, 2012 to Current)

New York, NY 10019

Accounting Clerk Receptionist

. Operate multiple-call telephone console and route calls to

appropriate person or location

. Processing account information; resolving inconsistencies and viewing

data errors using standard data entry produces

. Maintaining files and preparing reports, handling all invoices

Trader Joe's (August, 2010 to Current)

New York, NY 10018

Customer Service

. Treat customers and fellow Team Members with courtesy and

respect

. Act and think safety in all areas of the store and work

performance

. Maintain a positive and constructive attitude

Staples Inc (December, 2007 to September, 2009)

Copy Center Associate

New York, NY

. Worked with PDF, PowerPoint, and Microsoft Word to prepare documents

for printing.

. Handled Quality assurance, editing

. Intake clients orders, and corresponded with clients via email and

phone to finalize projects. (Business cards, posters, banners and

signs)

Education

John Jay of Criminal Justice

New York, NY(January, 2008 to Present) Criminal Law

Bronx Leadership Academy Diploma (General Studies}

Bronx, NY(September, 2003 to June, 2007)

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