Customer Service Manager
Resume:
Irene Rosette dela Cruz Pamintuan.
Address: **** ******** **. ******* *******, Angeles City, Pampanga Philippines 2009
Mobile Number: 091********/ 091********
E-mail Address: **************@**********.***
CAREER OBJECTIVE:
To seek a challenging position as a part of a team in a reputed company with opportunities for
career advancement.
QUALIFICATIONS:
• Fluent in English and Filipino, both written and verbal.
• Computer literate with good research and documentation skills.
• Has already experienced being involved in a production team.
• Flexible, adaptable and willing to work over extended hours.
• Good communication skills.
• Customer service experience
EDUCATIONAL ATTAINMENT:
Tertiary
• Angeles University Foundation
Bachelor of Arts in Communication,Graduate
2008 to 2012
Secondary
• Proverbsville School Inc.
2004 to 2008
Primary
• Mary Immaculate School
2000 to 2004
WORK EXPERIENCES:
• DWAU 104.1 FM
DJ/ Radio Announcer- On the job training
(April 2010- January 2011)
Job description: Presenting clear, informative and entertaining information to the audience.
Preparing for the broadcasts in advance in areas such as topic research, fact-checking and script
or show outline. Compiling song lists and set ups personal interviews. Playing commercials and
operating transmission controls and station equipment. Updating listeners on important events,
disease outbreaks or information for their protection and well-being.
• Central Luzon Broadcasting Corporation- CLTV36
Production Assistant – On the job training
(January 2011-june 2011)
Job description: Responsible for the administration, organization and secretarial work involved
in producing a television program, news or current affairs. The work also includes interviewing
important persons, creating news articles or feature writing, attending production meetings,
typing, editing, copying and distributing scripts, keeping track of timings during a program and
setting up pre-recorded material in the studio gallery.
• Angeles Observer Plus (Local Newspaper)
Contributor- On the job training (June 2011- March 2012)
Job description: Interviewing people in a range of different circumstances. Seeking
out and investigating stories via contacts, press releases and other media. Attending a
variety of other events, from launch parties or premieres to sports events and industry
briefings. Writing and researching accurate stories
• Clark International Airport Corporation-CADFS
VIP Lounge- Receptionist (March 2012- January 2012)
Job description: Delivers excellent customer service, at all times. Assists in keeping the
VIP lounge clean and tidy, at all times . Deals with all inquiries in a professional and
courteous manner. Fulfills all reasonable requests from guests to ensure their comfort,
satisfaction and safety. Reports any maintenance issues immediately to line manager,
including all furniture, fittings and equipment. Carry out instructions given by the
management team and head office.
• Skills International Corporation Inc.
Marketing / Secretary (July 2012-January 2013) (Part-time)
Job description: Interviewing, recruiting, training and supervising junior staff and
delegating work. Attending meetings, taking minutes and keeping notes. Using a variety
of software packages, such as Microsoft Word, Outlook, Powerpoint, Excel, etc., to
produce correspondence and documents and maintain presentations, records, etc.
Organizing and storing paperwork, documents and computer-based information.
photocopying and printing various documents, sometimes on behalf of other colleagues.
Completes requests by greeting customers, in person or on the telephone; answering or
referring inquiries.
• Robinsons Land Corporation
Account Manager ( January 2013- present)
( Awarded as Top account manager for Signa Designer Residences)
Job description:
Promotes/sells properties/units from prospective customers through a relationship-based approach.
Promote sales of properties through advertisements, open houses, and participation in multiple
listing services. Accompany buyers during visits to and inspections of property, advising them on the
suitability and value of the homes they are visiting. Interview clients to determine what kinds of
properties they are seeking. Creates and manages a customer value plan for existing customers
highlighting profile, share and value opportunities. Participates in trade shows and conventions.
PERSONAL INFORMATION
Date of Birth : August 25, 1991
Place of Birth : Angeles City
Age : 21
Sex : Female
Height : 5'5
Weight : 109 lbs.
Religion : Roman Catholic
Citizenship : Filipino
Civil Status : Single
Mother’s name : Liliosa C. Pamintuan
Occupation : College Instructor
Father’s name : Robert E. Pamintuan
Occupation : Power Plant Operator
CHARACTER REFERENCES:
For further information, I may refer you to:
Gian Carlo Villaraza
Director for Export
Universal Robina Corporation
Abigael Feliciano
Assistant Manager
Clark International Airport (VIP Lounge)
Maher Daas
Chairman of the Board
Skills International Corporation Inc.
Eric Danganan
Robinsons Land Corporation ( Luxuria)
Executive Sales Director
Contact this candidate