Help Desk Software

Halal Khalid

** ******* ***** ***** ****: 718-***-****

Bronx, NY 10453 Mobile: 917-***-****

E-mail: ********@*****.***

OBJECTIVE

To obtain a challenging position in a related position, where my

current skills can be utilized by others.

EDUCATION

LEHMAN COLLEGE/ CUNY, Bronx, NY

Major: Bachelor of Science Computing Info Systems and

Management,

Graduate January 2006.

HONORS

. Prestigious Editor's Choice Award Presented to Halal Khalid for

Outstanding Achievement in Poetry Presented by Poetry.com and the

International Library of Poetry.

. Secretary and APECC sitting member of The Executive Committee or Board

of Directors of APECC Committee.

. Member of the Bronx Community Board 5 under Bronx Borough President

Office.

WORK EXPERIENCE

Business Management and Call Center

February 2013 to Present Yeshiva University/Staff IT

Help Desk Analysis

.Yeshiva Help Desk Phone Support work through various

shifts handling all Technical and Software Related Issues.

.Setting up Shared Mail, Allies and Distribution List to

users through Outlook.

.Login Staff, and Faculties into the Banner System through

the phone.

.Making sure users can log into Luminus, InsideTrack,

Kronos and others Oracle Based Software for users.

.Checking users AD account, disabling and enabling their

accounts for YU Email System.

.Password resetting of IPhone, Android Phones, Employee

Accounts, emails and updating IP to Networking and Server

Teams

.Creating new Tickets for Call and Walk-In Center using

Remedy Cloud Ticket.

.Remotely connected to users computers through Bomgar

Remote Software.

.Answering Technical questions for Faculty (Doctors),

Staff,

And Students with Yeshiva, Einstein Hospitals, Law Schools

and

Hospitals.

. Troubleshoot network printer problems

.Setting up Remote Network Printers and IP Address

Remotely.

.Connected users to YU Wireless Network Setup.

Updating Java and re-enabling for Oracle System Login, in

addition to

Checking user AD Statues and login with Outlook Setup.

.Escalating all Technical issues to Desktop Support Teams

. Helping users sign into the Maccabuy Corporate Purchasing

Department

Systems

. Updating Java for Yeshiva Employees, Staff into Kronos HR

System log for employee time sheet.

Aug 2012 to Oct 2012 Hofstra University/Robert Half (Contract)

Help Desk Analysis

.Log Staff, Employees and Faculties Technical issues into

Salesforce Remedy Software.

.Password resetting of IPhone, Android Phones, Employee

Accounts, emails and updating IP Network Printer drivers

for Mac and PC.

.Creating new Tickets for Call and Walk-In Center using

Remedy Software Cloud Ticket.

.Remotely connected to users computers through Bomgar

Remote Software.

.Answering Technical questions for Faculty(Professors),

Staff,

and Students.

. Troubleshoot network printer problems

.Setting up Remote Network Printers and IP Address

Remotely.

.Connected users to HU Preferred Hofstra Wireless Network.

.Installing Hard Drives, Batteries, Keyboards and other

devices on

Laptops and PC.

.Re-image users, updated their computer with Win 7

enterprise, System

and LANDesk Upgrade, Bitlocker Encryption.

April 2012 to Aug 2012 NYU Medical Hospital/Insight Global

(Contract)

.Wire Management and wiring of all computers, phones, and

hardware's in the NYC Medical hospitals at The Cancer

Center (CCC), Hospital of Joint Diseases, New York City

Cancer Center, Tisch Hospital, and Doctors and Nursing

stations.

.Responsible for Software Roll-out connecting computers to

the Cloud Software.

.In addition to being responsible for connecting Wyse

Devises and updating IP and Printer Protocols.

.Answering Technical questions to Surgeons, Doctors and

Nurses

.Setting up Dual Monitors, 52 inch Wall Monitors, and

Single .Monitors for Patient medical input

record.

April 2011 to Aug 2012 (Part-Time Remote Software) BestqualityCare Inc

IT & Help Desk, Web Design

.I was responsible for checking candidates for

BestqualityCare Inc.

. Solving IT and Help Desk Issues

. All unresolved IT Software and Technical issues

where escalated to me

. Setting up PC and Log In for windows and Mac

programs.

. Install router and firewall, including monitoring

network connection and intrusion.

. Performing web site analysis, Facebook, Linkedin and

Twitter integration.

. SEO for and Back-link for Bestqualitycare Inc web

site.

Feb 2011 to March 2012 PSI Inc

Proctor Check in/out and Help Desk

. I was responsible for checking candidates for the FNY

exam through PSI computer network.

. Solving IT and Help Desk Issues

. Escalating unresolved IT and Technical issues to ESTech

Headquarters

. Setting up PC and Log In for FDNY candidates.

Oct 10 to April 2011 Hijaz International Corp

Help Desk Related and Tech Issues

. Performing troubleshooting and desktop support

.Check firewall, Virus and Network for security measure.

.Perform seminar on how to use Microsoft Office

applications

.Install routing and firewall, including monitoring network

connection within the Office.

.Issued ticket and resolved issues on requested tasks as a

help desk specialist.

. Responsible for internal staff members in the US, Brazil

and Guyana

.Utilizing Remote Desktop Connection.

Oct 09- Aug 2010 Bronx Mount Hope Housing Company Bronx, NY

Asset Management/Technology and Help Desk Related

. Dealing with IT and Help Related issue in addition to

research and grant performance.

. Desktop and Laptop Systems, Software Applications

(Microsoft Office, Apple Mail, Adobe CS, etc.), Network

Printers, Wireless Networking, and worked with user devices

including extern

. Fixing hard drives, installing and re-placing internal

memory.

. Microsoft Excel, Access Data as utilization for trend

research.

. Providing outreach and recruitment, and advocacy.

. Responsible for working with targeted populations such as

tenants, seniors, families that are in needed of services

with landlord issues, benefits education and training. The

Community Ambassadors was a part of the Asset Building

Programs at Mount Hope and was accountable for reporting to

the Asset Building Program Coordinator.

Call Center Representative

Jan 2008- Oct 2009 SEIU Call Center Representative

New York, NY

. Responsible for answering calls, collecting data and

inputting survey data

for research and polls.

Technology and Info System

Septem 2002- June 2006 LEHMAN COLLEGE IT CENTER Bronx, NY

IT Center Support/Call Center

. Responded to all IT related Help Desk requests. Aided

students with technical assistance along with assisting

professors with PC...

. Provided support and assistance to faculty, the staff and

students

. Assisted students using the lab computers and printers and

troubles hooted problems that arrived.

. Desktop and Laptop Systems, Software Applications

(Microsoft Office, Apple Mail, Adobe CS, etc.), Network

Printers, Wireless Networking, and worked with user devices

including external hard drives.

. Installed software and other hardware's and also other

duties assigned by the IT Managers at the IT Lehman College

Lab.

. Worked with all networked computers on campus, The LAN,

Printers, Scanners, and Servers.

May 2002- Sep 2002 LEHMAN COLLEGE REGISTRAR CENTER Bronx, NY

Senior Registrar Official

. Managed and registered incoming students to the Lehman

College CUNY Schools.

. Provided students with access to Grade, Transcript and

College materials necessary for registration.

SKILL ASSESTMENT

Managerial and Marketing

Conducting Business Meetings with CEO/Key Executives

Fund Raising and Staff Management

Marketing and Data Analysis

Tech Skills

Operating System: Windows 98, 2000, NT, XP, Vista,7 Linux,

Apple OS

Mobile:Iphone, Ipod, Ipad, Android Phones

Software:Active Directory, BMC Remedyforce, Landesk, System

Scan, Bitlocker

Web Design Skills: Adobe Photoshop, Dreamweaver, HTML, XHTML,

CSS

Web Design Tools/GUI: Web Coding and (GUI) Graphical Interface,

Photoshop Image Ready

Documentary Video and Editing: Ulead Video Studio 11.5, Sony

Vega

Video and Sound Compression: Ulead Video Studio, Nuendo(sound)

Applications: Microsoft Office, Adobe Studio CS, Banner,

Luminus, Inside Track,

Worlddox. Maccabuy, Kronos HR Employee Time Sheet System.

Network Systems: LAN, WLAN, Network Printers, Scanners

Database: Access Database, Excel

Typing Skills: 55 WPM+

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