Manager Customer Service

Kendra Y. Barajas

**** * ********** ***, ********* Park, IL 60805

Cell: 708-***-****

******.*.*******@*****.***

E xecutive Summary

High-energy Manager successful in building and motivating dynamic teams. Cultivates a company

culture in which staff members feel comfortable voicing questions and concerns, as well as contributing

new ideas that drive company growth.

Core Qualifications

Staff development Cost Reduction

Inventory control Time Management

Compensation/benefits administration Budget Analysis

Staff training Client-focused

Calm under pressure Bilingual Spanish/English

Complex problem solving Certified and skilled with Opera Property

Management System (PMS).

ServSafe certification

Professional Experience

Hospitality Staffing Solutions January 2013 to Current

Account Supervisor

Chicago, I L

Managed a portfolio of 18 accounts, which generated $ 2,798,432.72 in revenue per year.Grew customer

base from 12 accounts to 18 accounts in 3 months.Recruited and interviewed 16 applicants per day.

Answered employee questions regarding pay, benefits, and schedules and resolved any employee

issues.Served as a link between management and employees by handling questions, interpreting and

administering contracts and helping resolve work-related problems.

Developed creative recruiting strategies that met anticipated staffing needs.Communicated the duties,

compensation, benefits and working conditions to all potential candidates.Managed all phases of

recruitment, including defining hiring management needs and posting available positions.Developed

reports on employee headcount, monthly HR reports and quarterly training reports.Built social networks

to find qualified candidates.Oversaw and created scheduled for over 160 employees at a time. Conducted

cost, schedule, contract performance, variance and risk analysis.

Midway Building Services March 2011 to J une 2013

Account Manager

Chicago, I L

Scheduled and oversaw up to 180 crew members in different hotel properties, as well as coordinated

payroll for all crew members in a timely manner.Ran daily hotel meetings as well as assigned workers

their duties and inspected the work for conformances to prescribed standards of cleanliness.Investigated

complaints regarding housekeeping service and equipment, and took corrective action.Conducted

orientation and in-service training to explain policies, work procedures, and demonstrated use and

maintenance of equipment. Managed and updated the business's content management system and

customer database.

The Westin River North April 2010 to O ctober 2010

Housekeeping Manager Intern

Chicago, I L

Promoted to housekeeping overnight manager after 1 month.Managed day to day activities of the hotel's

housekeeping department.Planned, scheduled, and organized work to ensure quality standards.Obtained

a list of rooms to be cleaned immediately and a list of prospective checkouts or discharges to prepare my

work assignments.Promoted teamwork and quality service through daily communication and

coordination among other departments. Made day to day decisions quickly and ensured customer

satisfaction.Responsible for training and orientating employees through company standards of service as

well as equipment operation.Inventoried stock to ensure adequate supplies.Made recommendations to

improve service and ensure a more efficient operation.Prepared reports concerning room occupancy,

payroll, and department expenses.

Garla Construction Inc. March 2007 to March 2010

Assistant Manager

Chicago, I L

Created schedules to ensure adequate and efficient staffing at all times.Established and maintained

customer service for new construction setups. Managed data entry that included tracking of incoming

and outgoing shipments to the load yard.Motivated staff and maintained a positive work

environment.Interviewed applicants and hired qualified candidates; as well as mentored and supported

team members in meeting their responsibilities and becoming part of the team.Educated general contractor

personnel on the quality standards throughout the construction process.Assigned projects and tasks to

employees based on their competencies and specialties.

E ducation

Kendall College 2010

Associate of Arts: Hospitality Management

Chicago, I L, c ook

Coursework in Accounting, Financial Management and Event Planning.Coursework in Travel and

Tourism.

Volunteer Work

Plainfield South High School Plainfield, IL (Tutored special needs students.) 2003-2006

St. Vincent DePaul Center Chicago, IL (Teacher's assistant for 2 year olds.) 2010

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