Human Resources Manager

JANICE M. SERUMGARD, CCP

**** ****** *** *. ****** Valley, MN 55422 / Home: 763-***-**** / Cell: 612-***-**** / ************@*****.***

My diverse knowledge and progressive experience are assets for any type of organization, whether small or large, for-profit

or not-for-profit. I desire to use my passion for people and my strengths in Human Resources, Corporate Communications,

Organization and Workforce Development, Coaching, and Networking to enhance team effectiveness. My areas of

Accomplishment:

*Communication *Coaching *Team Building * Business Development *Performance Communication and Feedback

Techniques (“Feed-Forward”) * Individual & Team Improvement Planning *Training and Development

PROFESSIONAL EXPERIENCE:

Sept. 2012-July 2013 Technomark, Inc., Minnetonka, MN

Human Resources Manager

Responsible for all aspects of Human Resources Management, including, Payroll, Staffing, Benefits,

Compensation, Workforce and Organization Development.

Implemented new on-line payroll and reporting system with ADP

Revised Employee Handbook

Audited and structured all HR processes, employee files, and written procedures for legal compliance

and ISO 9001 certification

Introduced talent recruiting and on-boarding process

Responsible for benefit administration, including medical, dental, and retirement saving plans (401k)

Designed performance communication process and tool to better enable 360 degree feedback

between employees and supervisors.

Healing Heart Counseling, Minnetonka, MN

March 2011-Sept. 2012

Independent Contractor, providing operational services and business communication development.

June 2008- Present Regular volunteer at local school and church, including; coordination of volunteers, project management,

program planning, and execution of communication projects.

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ChristLife Church / PURELife Builders, Columbia Heights, Minnesota

June 2006-June 2008

Communications and Church Resources Director

Created and enhanced various types and levels of internal and external communication, planned

website layout and content, and oversaw development of site.

Streamlined office functions by updating systems and improving processes.

Coordinated and participated in mission trips to the Gulf Coast to aid in the aftermath of Hurricane

Katrina.

Served on charter Board of Directors for PURELife Builders (PLB), a home remodeling/repair ministry

which serves the community, as well as serves and provides resources for those in recovery.

Coached and trained PLB participants in goal setting, job search, and job skills development.

Offered support and ministry to individuals seeking guidance or counsel.

Identified volunteer opportunities, communicating need/encouraging involvement from church

congregation, and coordinating volunteer activities.

Coordinated teachers, planned curriculum, and oversaw logistics for Children's Christian Education

Program.

Assisted ministries by offering communication and planning support for outreach events.

Networked with outside ministries and partners for outreach efforts, i.e., churches, social and faith

organizations, businesses and community groups.

Effectively designed and delivered training for church information/membership class.

Page 2, Resume, Janice Serumgard

Trusight Inc. (formerly, Employers Association Inc), Plymouth, Minnesota

July 2000-Dec. 2006;

Human Resources Consultant

Feb.1996-Oct.1998

Provided human resource consulting and training services to clients in areas such as; needs analysis and

assessment, compensation, performance management, organizational effectiveness, and other generalist

business areas.

Used employee opinion surveys, focus group facilitation, and industry trend analysis as basis for

recommending change and growth priorities to client organizations.

Coached organizational leaders in a variety of business areas, especially in developing best-practices

and continuous improvement principles, team building, performance communication.

Developed curriculum and presented in-house and on-site client training.

Consulted with client leadership in wage and salary administration, performance system design, and

employee recognition programs.

Designed corporate and multi-site strategic communication plans.

Wilson Learning Corporation, Eden Prairie, Minnesota

Oct.1998- June 2000

Director, Human Resources

Directed the human resources function for the International Training and Human Performance

Improvement Solutions Business.

Member of Executive Leadership Team, responsible for effective planning, communication and

implementation of our corporate strategic initiatives.

Responsible for the leadership and development of four HR professionals, ensuring exceptional service

to employees at multiple locations throughout the U.S.

Participated in broad-based business projects, such as Business Unit Pricing, Core Business Process

Mapping, and Change and Growth culture initiatives.

Worked with leaders across company to develop incentives for Global Account Managers, and assisted

with collaboration efforts between National Sales Managers and Independent Agents.

Sponsor for new HR Business System, working in partnership with IT Department.

IMI Cornelius Inc., Anoka, Minnesota

Feb.1990-Feb 1996

Human Resources Manager

Provided human resources and business services at the U.S. headquarters, for this international

manufacturing company, managing staffing, compensation, HRIS functions.

Lead cross-functional teams to study pay, performance, and recognition/reward issues.

Designed and introduced a performance feedback process as part of an overall performance

enhancement system, emphasizing communications.

Lead HRIS implementation, acting as System Administrator.

Implemented company-wide market driven compensation system.

Wrote corporate Affirmative Action plan, successfully representing company position in OFCCP

compliance review and audit.

Developed curriculum and presented training classes for company-wide learning initiatives.

Involved in union negotiations, representing areas of management concerns, culminating in ratified

contract.

PROFESSIONAL & COMMUNITY INVOLVEMENT:

Wrote articles for web site of Christian Chamber of Commerce-MN.

Invited as Speaker at many professional business associations on relevant and emerging industry topics.

Instructed Employee Relations class at the Anoka Technical College’s Customized Training program.

Past President of Human Resource Professionals of Minnesota.

EDUCATION AND TRAINING:

University of Minnesota, Minneapolis, Minnesota

Received Bachelor of Arts degree in: Psychology with emphasis in Industrial Psychology; and

Speech Communications, emphasizing Organizational Communications.

World at Work, Scottsdale, Arizona. Received Certified Compensation Professional (CCP) designation.

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