Customer Service Human Resources

Marlene Pierce

Human Resources Specialist at Diary Farmers of America

*******.******@*******.***

Summary

Experienced administrative professional with experience in supporting executives and their direct reports, MS

Office experience tested at the Master level, document generation and editing, data entry, database

management, accounts payable, purchasing, payroll, corporate policy management, managing and using HRIS

Systems, employee relations, SOP generation, recruiting, new hire orientation, safety orientation and training.

Specialties: Policy Management

Recruiting

New Hire and Safety Orientation

Payroll

Purchasing

Accounts Payable

Experience

Human Resources Specialist at Dairy Farmers of America

April 2013 - Present (6 months)

*Work with temporary employment agencies to fill immediate needs.

*Recruiting of potential new employees. Perform telephone interviews, assessment testing of applicants,

schedule interviews, perform reference checks and background checks.

*Perform new hire orientations by discussing company policies and procedures, which include assisting the

new employee completing new hire paperwork.

*Using Kronos enter new employees into the time clock system.

*Using Kronos make corrections to employee’s time record, including entering and tracking PTO.

*Run and process hourly payroll through Kronos and ADP Rapid Pay.

*Type correspondences, memos, revise and draft forms as needed.

*Establish and maintain computer records, including recruitment files and tests, general files and other

information on sick leave, payroll, vacation pay, attendance points, and hourly time records; maintain

confidential employee information and records.

*Perform office services such as filing of documents, duplication, stocking of supplies and monitoring of

equipment.

*Maintain an accurate employee database, security database, and other necessary databases.

*Assist employees with routine personnel related questions as the first point of contact for employee related

issues.

*Review, verify and process payroll documents.

*Input and verify posting of PTO.

Page1

*Prepare and distribute payroll checks to employees.

*Serve as a key member of the Events Committee.

*Serve as a key contact with the uniform company.

Human Resource Assistant at Multi-Color Corporation

June 2012 - March 2013 (10 months)

*Work closely with contract recruiters in the recruitment and conversion process.

*Prepare recruitment and selection materials as well as application packets and new employee orientation

packets.

*Assist with the testing of applicants; register applicants; pass out materials; score tests.

*Track hours for contract to hire employees.

*Perform background checks on potential new employees.

*Assemble offer packets and type offer letters.

*Assemble new hire employee files.

*Schedule and perform new hire orientation meetings.

*Perform new hire orientations by discussing company policies and procedures, which include assisting the

new employee completing new hire paperwork.

*Use E-Verify to verify employee’s eligibility to work in the USA.

*Using ADP enter new employees into the HRIS system.

*Using ADP make corrections to employee’s time record.

*Run reports through ADP.

*Enter new employees into the time clock system.

*Type correspondences, memos, revise and draft forms as needed.

*Establish and maintain computer records, including recruitment files and tests, general files and other

information on sick leave, payroll, vacation pay, attendance points, and hourly time records; maintain

confidential employee information and records.

*Perform office services such as filing of documents, duplication, stocking of supplies and monitoring of

equipment.

*Maintain an accurate employee telephone list, safety roster list, and other necessary databases.

*Assist employees with routine personnel related questions as the first point of contact for employee related

issues.

*Review, verify and process payroll documents.

*Input and verify posting of leave requests.

*Prepare and distribute payroll checks to employees.

*Prepare personnel change reports for Administration.

*Assist employee in the completion of FMLA and short term disability requests.

*Complete requests for position requisition approvals.

1 recommendation available upon request

Service Coordinator / Operations Administrator at Aetna Lighting Corporation

January 2012 - April 2012 (4 months)

*Recruitment of service technicians, warehouse workers, and night lighting auditors.

Page2

* Review applications/resumes and schedule potential new hires for interviews with the Branch

Manager.

* Perform background checks.

* Assemble new hire employee files, employee manuals and safety manuals.

* Assist new hires in the completion of forms.

* Perform new hire employee orientations by discussing company policies and procedures.

Human Resource Assistant at Synerfac Technical Staffing

August 2011 - September 2011 (2 months)

*Using PeopleSoft, make corrections to employee’s time record.

* Assist in the new hire process by performing new hire orientations which included helping the

employees complete the new hire paperwork including E-Verify.

* Using PeopleSoft to do recruitment of open positions Amazon was looking to fill in various

locations.

Office Manager at Bass Mechanical Inc

August 2007 - October 2010 (3 years 3 months)

*Served as a link between management and employees by handling questions, interpreted and administered

contracts and helped resolve work-related problems.

*Prepared and followed budgets for personnel operations.

*Analyzed training needs to design employee development and health and safety programs.

*Maintained records and compiled statistical reports concerning personnel-related data such as hires,

performance appraisals, and absenteeism rates.

*Analyzed statistical data and reports to identify and determine causes of personnel problems and developed

recommendations for improvement of organization's personnel policies and practices.

*Planned, controlled and coordinated the personnel training, and labor relations activities.

*Advised managers on organizational policy matters such as equal employment opportunity and sexual

harassment, and recommended needed changes.

*Planned and conducted new employee orientation to foster positive attitude toward organizational

objectives.

*Update the OSHA 300 log and accident figures.

*Represented organization at personnel-related hearings and investigations.

*Administered safety programs.

*Provided current and prospective employees with information about policies, job duties, working conditions

and opportunities for promotion and employee benefits.

*Prepared and presented staff and safety meetings.

*Oversees all office operations.

*Verify and report payroll for shop and field personnel on a weekly basis which includes weekly expenses.

*Manage and issue purchase orders and job numbers.

*Place orders for material needed for jobs.

*Assist in the recruitment of new hires.

*Perform new hire orientation including safety training.

Page3

*Issue weekly job reports to President, Vice President, and Estimators.

*Design and enforce company policy procedures and safety procedures.

*Process accounts payable, answer telephones, greet visitors.

*Assist employees in all phone and computer related problems and questions (Help Desk).

Payroll Specialist at Tristarr Staffing Services

October 2006 - March 2007 (6 months)

*Perform bi-weekly payroll runs using Lawson software.

*Run and distribute payroll reports using Lawson and Excel.

*Prepare and pay employer and employee state and Federal taxes.

*Maintain and update payroll procedures manual.

Data Entry / System Operator at Dorma Door Controls

September 2003 - February 2006 (2 years 6 months)

*Enter indirect and direct manufacturing labor hours in AS-400 Friedman Systems.

*Enter new product numbers and maintain existing product numbers.

*Run nightly updates in the AS-400 computer system.

*Print and distribute daily reports from the nightly updates.

*Print and distribute daily invoices to the proper personnel.

*Perform nightly tape drive saves of the AS-400 and Windows Network.

*Update on a monthly basis the production efficiency reports, the gross profit analysis, and financial status

reports.

*Assist the Management Information System Department and Customer Service Department in updating the

new pricing matrices in the database using Excel and Access.

*Assist the Customer Service Department in scanning and indexing of shipping and customer order

documents.

*Assist the Material Management Team in the year-end entry of physical inventory counts.

*Supervise and train employees in the data entry of the year-end inventory tickets.

*Member of the Safety Committee representing the office staff which included performing monthly safety

inspections and attending monthly safety meetings.

Administrative Assistant at Pfizer

2001 - 2003 (2 years)

Batch record design and control systems.

Materials Clerk at C&D Technologies

1997 - 2001 (4 years)

Ordered material for production, received material into system, entered labor hours into system, accounts

payable.

Branch Secretary at Brown & Williamson Tobacco

1991 - 1997 (6 years)

Page4

Receptionist, accounts payable, payroll, purchasing, labor reporting, security, events coordinator, taking

meeting minutes and creating reports.

Skills & Expertise

Recruiting

Payroll

Policy

Accounts Payable

Purchasing

Employee Relations

Talent Acquisition

Applicant Tracking Systems

Technical Recruiting

Sourcing

Administrative Assistants

Employee Benefits

Management

Human Resources

Education

DeVry University

Bachelor of Science, Technology Management Concentration in Human Resource Management, 2008 - 2011

Activities and Societies: Sigma Beta Delta

1 recommendation available upon request

York Technical Institute

Associates Degree, Business Administration Management, 2003 - 2005

Page5

Marlene Pierce

Human Resources Specialist at Diary Farmers of America

*******.******@*******.***

2 people have recommended Marlene

"Marlene is a detail oriented individual that meets deadlines and is focused on the accuracy of her work. She

is punctual and reliable."

Sandra Graybeal, Regional Controller, Multi-Color Corporation, was with another company when

working with Marlene at Multi-Color Corporation

"Marlene was an active student in my online classroom. Her work was always on time, top quality, and well

thought out."

Mary Hunt, Adjunct Professor, DeVry University, taught Marlene at DeVry University

Contact Marlene on LinkedIn

Page6

Contact this candidate