Customer Service Sales

SANDRA MURRAY

**** ******** ***** **** • Spring, Texas 77388 • **********@***.*** • 832-***-****

Accounting/Project Management/Estimating-Bidding/Client Relationships/Planning and

Scheduling/Purchasing/Construction Draw Package Preparation/Internet Research/Sales

Presentations/Strategic Sales Training/Team Building/Staff Retention

C OMPUTER S KILLS

Quick Books Peachtree MS Word MS Excel MS Power Point MS Project AutoCAD Web/Net Savvy

P ROFESSION AL E XPERIENC E

Owner/Designer, Interiors by Design 2004 - 2013

Management of multiple Residential and Commercial projects from inception through installation.

Coordinated and implemented the complete design process on projects including client relationship,

liaison between clients and contractors, space planning, review of construction drawings, bidding,

specification and contractor interaction. Utilized expertise in space planning, color selection,

isometrics, site inspections, project management, installation plans, inventory allocation and

specifications.

Residential Projects Multi- million dollar homes in Carlton Woods, The Woodlands

and Lake

Conroe Area, New Home Selections, Furnishings, Space Planning,

Drapery and Design

Services. Liaison between clients and custom home

builders.

Remodeling Projects Bed and Breakfast Complete Remodel in excess of $250,000.00

Kitchen and Bath Projects ranging from

$8,000 to $180,000.00

Commercial Projects Carlton Woods Country Club -Christmas

Surgical Center 50,000 sq. ft.-Furniture,

Decor and Material Selections

Restaurant Selection of Materials,

Furnishings, and Decor

District Manager, Norwalk the Furniture Idea 1997 - 2004

District Manager for six retail store locations in Houston. Provided leadership, training, motivation to

management and sales team to meet and exceed sales projections, gross margin targets, people

planning, and customer service.

Instrumental in complete turnaround of under-performing sales team; set higher expectations and

instituted individual team-member accountability. Houston stores ranked top 10 in Corporate Ratings

throughout tenure.

Met or exceeded all quotas throughout tenure, Increased sales an average of 12-15 percent per

year per location in Houston. Earned multiple company awards in recognition of performance.

Provided leadership and direction to store management and customer service center with an

emphasis on company standards and customer satisfaction. Monitored operational performance of

Service Center to ensure alignment with corporate profit goals

Direct impact on business plan for NFI services. Assisted President of NFI Services in efforts to

determine appropriate priorities and courses of action to accomplish the goals of the company.

Coordination of logistics and management of special events and trade shows.

Purchased new inventory and styles for each location in Houston, Insured that Showroom

Locations were set and maintained corporate standards.

Showroom Manager, Omega Designers 1992 - 1997

Manager for a furniture showroom in Houston. Provided Training of Sales staff in product knowledge

and selling skills. Utilized expertise in Space Planning, Drapery Design and Custom Furniture to

increase sales opportunities.

Senior Account New Orleans Division of McDonald Sales a Division of Oreck Corporation 1986 -1992

Prepared monthly commission reports.

Prepared monthly and quarterly financial statements from journal entries to closing.

Preformed balance sheet and other account reconciliations.

Generated Profit and Loss Reports.

Supervised the Accounts Payable Department.

Administrative Assistant Young-Knowles Joint Ventures 1983 -1986

As the Administrative Assistant for a Houston area Shopping Center Real Estate Developer my duties

included:

Organizing the President calendars, travel arrangements, meetings and events.

Organizing and preparing the lender packages for the Presidents review.

Working with the General Contractor in the preparation of build-out change orders and

construction draws.

Assisting the sales staff in the preparation of leases.

Preparing the monthly commission reports.

Accountant for the Foreign Marine Division-Brown and Root, Inc. 1979 - 1983

Supervision of the Accounts Payable Department

Preparation of monthly, quarterly and year-end financial statements

Project Profit and Loss Reports

Reconciliation of all General Ledger Accounts

EDUCATION

Texas A&M University- Mays Business School Graduate

Certificate in Business

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