Customer Service Administrative Assistant

Juana C. Lino

*** **** ****** *** #*** Brooklyn, NY 11217

Home: 718-***-**** Cell: 718-***-****

Email: *****.****@*****.***

Objective: To obtain a position to further utilize my technical and

organizational skills while offering opportunity for professional growth.

Education: CUNY/ Brooklyn College

Brooklyn, NY

Major: Speech Pathology

CUNY/Borough of Manhattan Community College New York, NY

Major: Human Services

Volunteer:

2007- Present Girl Scouts, New York

New York, NY

Junior Leader

2009- Present Brooklyn Prospect Charter School

Brooklyn, NY

Parent Representative / 8th grade

Representative

2006-Present Philip Livingston P.S. 261

Brooklyn, NY

Class Parent

Experience:

02/10- 08/13 Alan E. Wheeler Agency/State Farm Insurance

Brooklyn, NY

Receptionist

* Met and greeted customers

* Answered, screened,directed call, took

messages and emailed staff

* Retrieved messages from voicemail and email

* Respond to email inquires

* Received and disturbed mail

* Processed payments via telephone and in

person

* Prepared documents such as Evidence of

Insurance

* Copied, scanned, faxed documents

* Supported team members when needed

* Administered photo inspection of vehicle

9/05- 5/06 City University of Student Affairs

New York, NY

Administrative Assistant

* Provided assistance to the vice-president of Student Affairs

daily

* Greeted guests, answered phones, filed, and faxed documents

* Prepared, typed memos, and maintained database of students' records

9/04- 5/05 F.E.G.S/ Pride 2000

New York, NY

Case Worker/ Evaluator

* Helped clients to modify attitudes and patterns of behavior by

increasing understanding of clients' self, personal

problems creation

* Provided monitor and evaluated services provided to older

adults.

* Secured supplementary information, such as employment,medical

record school reports.

9/03-7/05 Borough of Manhattan Community College

New York, NY

Computer Lab Assistant

* Assisted and tutored students with Microsoft Office

and the Internet

* Assisted instructors with workshop presentations and

research

* Filed, typed memos and processed data Entry

* Supervised daily lab activities and schedules

7/01-12/01 HRA/ SUNY Research Foundation

New York, NY

Duty Director's Assistant

* Answered, screened and transferred incoming

calls

* Managed conference room; disturbed mail and

faxes

* Helped with assigned projects and filed

documents

* Maintained mailing list in database and scheduled appointments

Skills: * Fluent in Spanish

* Microsoft Outlook; Microsoft Word, Microsoft

Excel,

* Microsoft Publisher and Alpha 5

* Expectational Customer Service

*Internet savvy

* Knowledge of Mac

Volunteer Work:

2008- Present Girl Scouts of New York City -Brownie Leader

New York,NY 2008- Present P.S. 261-Class

Representative Brooklyn, NY

2009-Present Brooklyn Charter School- Grade Representative

Brooklyn, NY

References: Furnished upon request

Contact this candidate