Customer Service Years Experience

Qualifications Summary

- Great interpersonal skills. Successful sales approach. Extremely

knowledgeable in Windows and Microsoft Office. Effective time

management skills. Knowledgeable in social networking, graphics,

and advertising.

- Three years customer service/sales experience. Two years experience

in a high-volume call center environment.

- 5 years experience as professional DJ.

Education

Cedar Valley Community College 01/10-12/11

-Associates Degree in Audio Engineering

Collin County Community College

- CompTIA A+ Certification

Work Experience

Iqor - Tier 1 Technical Support Agent - Feburary 2013-Currently Employed

- Troubleshoot and resolve Samsung device related issues.

- Develop credibility with customers by providing timely/accurate

support and maintaining positive relations through effective

customer follow-up.

Real Page Inc - Marketing Associate/Level One - May 2012- January 2013

- Qualifying each client lead and successfully gaining an appointment

to visit the community.

- Successfully and accurately answering prospect questions and

providing appropriate additional information regarding apartment

communities, amenities, and specific apartment homes.

- Respond rapidly and accurately to on-line requests for information

from prospective residents.

Family Dollar - Cashier - April 2011-March 2012

- Operated POS cash register.

- Developed constructive and cooperative working relationships with

others.

Red Carpet Studios - Audio Technician December 2010 - April 2011

- Operated audio production equipment. Responsibilities included:

Music recording and audio for film, digital audio/MIDI, sequencing

for music programming and automation, editing and mixing,

recording, synchronization, and live sound reinforcement.

. Michael Brockway- Mentor 214-***-****

. Geneva Hayes - Mentor 318-***-****

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