Customer Service Manager

Location:

Posted:

October 05, 2013

Latisha Williams

Bronx, New York 10460

************@*****.***

Objective: To obtain a challenging a position that allows me to contribute my customer service, office

support, and computer skills.

Skills: Profiency with basic computer skills Microsoft Word, Microsoft Excel, Web Searching, Data Entry.

Strong organizational skills and the ability to work independently in a fast paced high pressure

environment. Type 55 wpm.

Experience: Mid-Bronx H.D.F.C. Bronx, New York

Assistant Housing Manager 1/2007 – 5/2010

• Assisted in managing 28 Tax Credit buildings and 3 Senior buildings of 450 units

• Recertification’s, Prepared Rent Rolls and Leases

• Apartment and Building Inspections

• Knowledgeable in Yardi Classic, Knowledgeable in HUD Manager 2000, Assisted in preparing

vouchers

Binder and Binder Law Offices Bronx, New York

Assistant Manager 6/2003 – 12/2006

• Supervised and evaluated staff performance of 50 employees

• Prepared cases for Federal Court

• Collected medical information for clients

• Assisted in keeping track of employees time and attendance

New York Outdoor Inc. New York, New York

Executive Assistant 9/1998 – 5/2003

• Provided direct support to CEO and President

• Handled all details of travel arrangements, booked airlines, hotels, and car service

• Interface with senior level executives and vendors, Scheduled appointments

• Prepared and executed presentations for management using Power Point and performed Data

Entry using Microsoft Excel, Prepared meeting and arranged conference calls

• Managed and updated calendars for CEO and President, Took minutes for meetings

Education: Technical Career Institute New York, New

York

Major: Paralegal 5/2010 – 8/2012

GPA: 3.4

Associates Degree 8/2012

Graduated 6/11/2013

John Jay College – Fall Semester 9/2013