Customer Service Manager

Nadine El-Shafei

*** ******** **. **. *******, Missouri 63303

C: 573-***-****

********@*****.***

OBJECTIVE: To obtain a position in a high quality business environment

where I can utilize my educational skill to gain

professional experience while enhancing the company's

productivity.

EDUCATION: Master of Business Administration

August, 2012 - Current

University of Missouri St. Louis - St. Louis, Missouri

Major: Business Administration Emphasis: International Business

Bachelor of Science August, 2007

- December, 2011

University of Central Missouri - Warrensburg, Missouri

Major: Tourism, Minor: Geography GPA: 3.78 - Magna Cum Laude

EMPLOYMENT: Intern - Food & Beverage, Front Desk, & Event Management

October, 2011 - January, 2012

The Resort at Port Arrowhead - Lake Ozark, Missouri

. Managed catering and banquet events for

conferences in attendance of 20-200 members

. Responsible for financial transactions of payments,

deposits, and fees

. Created a marketing campaign consisting of internet

videos, email blasts, & pamphlets

. Registered guest, made and modified

reservations, hotel operator & concierge duties

Leasing Consultant June, 2010 - May,

2011

Collegiate Station Apartments - Warrensburg, Missouri

. Built revenues through direct contact by signing leases

. Responsible for financial transactions of payments,

deposits, and fees

. Managed administrative duties: maintenance requests &

reports

. Assisted property manager with marketing campaigns

. Promoted positive resident relations through strong

customer service and monthly events

Office Assistant July, 2009 -

May 2011

Office of the Registrar and Student Records -University of

Central Missouri, Warrensburg, Missouri

. Purged, Filed, and Copied transcripts & student folders

Hostess Manager May, 2009 -

February, 2010

Italian Garden - Warrensburg, Missouri

. Prepared weekly schedule overseeing 4 hostesses & 15

servers

. Hiring and terminating duties

. Operated cash register drawer of $2,000.

Sales Associate April, 2007

- January, 2009

Ultimate Tan / Movie Tymes - Lake Ozark, Missouri

. Completed opening & closing cash handling procedures of

$2,000+

. Utilized professional & efficient customer service

skills through open communication

. Ensured a clean & well maintained environment

SKILLS: . Microsoft Office, Adobe, Innquest (Room Master),

OneSite, RealPayments, Grace Hill

. Languages: English & Arabic

. Excellent Interpersonal & Verbal / Oral Communication

Skills

ACTIVITIES:

. Honor's College Student Association .

Geography Club

. STARS ( Students of Tourism and Recreation Society )

. UCM Modern Language Club

. ISO ( International Student Organization )

. AEO ( Africa Empowerment Organization ) - Vice

President

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