Customer Service Sales
Resume:
Octavia Smith 214-***-**** *******.********@*****.***
Professional Profile
Handled inbound and outbound calls
Handled collections accounts
Scheduled meetings
Marketed products and services
Achieved Sales Goals
Take payments
Built customer rapport
Oversaw daily sales operations
Handled expense reports
Maintained inventory control
Create reports with MS Office
Handled large sums of cash
Professional Experience
Contractor Dallas, TX
5-2013- present
Model/ Brand Ambassador Pay Ranges $12.00/hr- $30.00/hr
Responsibilities:
Promote Brand
Sample Products and Demonstrations
Give customers product knowledge
Dallas Symphony Orchestra Dallas, TX
4-2013- 5-2013 Contract
Ticketing Representative $10.00/hr
Responsibilities:
Took inbound calls
Sold concert tickets
Updated client accounts
Hilton Worldwide Carrollton, TX
4-2011- 4-2012
Reservation Sales Specialist Starting Pay $7.50/hr Leaving
Pay $8.50/hr plus commission
Responsibilities:
Handle inbound calls- heavy call volume
Sale/Upsell hotel rooms to each customer
Achieved Sales Goals
Provide each customer great customer service
Took Payments- Credit Card Payments and Direct Bill Accounts
EZ Money Loan Service, Dallas, TX
11-7-2008- 07-17-2010
Customer Service Representative Starting Pay $9.00/hr Leaving Pay
$9.75/hr
Achievements:
Customer Service Excellence Award
Responsibilities:
Clerical Work- File, Photocopy, Fax, Print
Handled inbound and outbound calls
Entrusted with large sums of cash
Took cash payments
Deposited Cash to Business Account
Built customer rapport
Oversaw daily sales operations
Marketed Products and Services
Scheduled Meetings
Handled Collections Accounts
Walmart, Wylie, TX
11/06-1/07
Stocker $9.00/hr
Responsibilities:
Stocked shelves
Unloaded truck
Made pallets
Albertson's, Richardson, TX
08/2004-08/2006 Starting Pay $6.80/hr Leaving Pay $8.00/hr
Cashier- Customer Service Clerk
Achievements:
Photo Tech Certification
Promoted to customer service clerk
Responsibilities:
Take payments
Handled inbound calls
Build customer rapport
Maintained inventory control
Education
El Centro Community College, Dallas, TX
Fashion Marketing Associate Degree in Progess
Richland Community College, Dallas, TX
MS office certification completed
Electronic Medical Records certification completed
Collin County Community College, Plano, TX
General Studies
References
Karen VanDerKroon- 972-***-**** Supervisor at Hilton
Kellie Jemison - 214-***-**** Store Manager at EZ Money Loans
Keno Jackson - 972-***-**** Department Manager at Albertsons
Katie Emery - 972-429- 7840 Supervisor at Albertsons
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