Administrative Assistant Customer Service
Resume:
Twyla Gillins
*** * ****** ****. ******, SC *****
Phone: 803-***-**** • email: ******************@*****.***
Administrative Assistant
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Type 60 WPM Customer service skills
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Organization skills Clerical Skills
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Administrative Support Leadership & team motivation
P rofessional Experience
January 2013 – March 2013
Min Beauty Supply, Sumter, SC
Sales Associate
Addressed customer concerns in a caring and efficient manner
Achieved 90% success in customer sales
Maintained store organization 100% of the time
Checked inventory and refilled supplies
August 2012 – November 2012
Hunter Technology Services, Sumter, SC
Personal Assistant
Created and managed daily schedule for director for 4 months
Coordinated with 10+ organizations and businesses to plan
events
Obtained purchases and maintained accurate purchase
requisitions for each month
Provided E-communications with business leaders in South
Carolina
Created monthly travel itineraries and agendas for business and
personal trips
Prepared monthly reports, timesheets, and administrative
reviews
April 2012 – September 2012
Air Plus Services, Sumter, SC
Office Manager
Scheduled appointment for 40+ clients 75 % of the day
Managed 5 technicians and provided daily work schedules
Handled customer disputes
Collected and processed billing and purchasing
Maintained an updated database with client information
Created invoices and time sheets
August 2011 – March 2012
SC Department of Employment and Workforce, Sumter, SC
Administrative Assistant
Answered phone calls
Assisted clients applying for benefits
Prepared and distributed information packets
Filed customer information in numerical order
Organized supply room
Education
Ashford University, Clinton, IA October 14, 2013
B achelor of Art in Health and H uman Services
Meijas Medical T r aining, Sumter, SC October 2013
Certified Nu rsing Assistant
Southern Arkansas University Tech, Camden, AR April 2012
Associate of Arts
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