Customer Service Manager

Robert Harper

Calumet Park, IL

******.********@*****.*** - 312-***-****

WORK EXPERIENCE

Safety / Training Manager

MV Transportation - Alsip, IL - June 2012 to September 2013

*Supervise 1 Classroom Trainer and 3 Road Supervisors

* Ensure all company safety policies are adhered to by a staff of 155 drivers.

* Selecting and interviewing new driver candidates.

* Maintain DOT Drug and Alcohol files

* Schedule random DOT Drug and Alcohol test.

* Reduced preventable collisions by 50%

* Review "Drive Cam" daily and averaged an 85% coaching effectiveness

* Coached drivers using "Drive Cam" to correct poor driving habits

Safety Manager

SCR Transportation - Chicago, IL - August 2001 to March 2012

* Train and interview driver candidates

* Created new driver training curriculum

* implement safety incentives to improve driver safety and reduce preventable collisions.

* Created a company Safety Committee made up of drivers, dispatchers, customer service and maintenance.

* Supervised 6 Driver Coordinators; 4 Trainers and 4 Road Supervisors.

EDUCATION

High School dipolma in General studies

John M. Harlan H.S - Chicago, IL

1975 to 1979

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