Quality Assurance Customer Service

Tenelle Jones

Mentor for Academy Cadets - The Illinois National Guard Lincoln's Challenge

Academy

Chicago, IL

***************@*****.*** - 815-***-****

WORK EXPERIENCE

Mentor for Academy Cadets

The Illinois National Guard Lincoln's Challenge Academy - Rantoul, IL

Develop and sustain a nurturing relationship

• Effective communication and positive reinforcement

• Aid the Cadet in attaining and maintaining the skills and confidence needed to become a responsible adult

Personal Assistant

Department of Rehabilitation Services - Chicago, IL

• Prepare meals

• Assist in hygiene care; distribute medications

• Laundry and light cleaning

Account Specialist

The Warranty Group - Chicago, IL - March 2010 to February 2011

Managed clients' accounts using ASPEN and AS400

• Made calls and kept detailed records of client interaction with company(complaints/solutions)

• Made new clients with Real Estate Companies and made profiles for easy access in database

• Took monies from existing clients to pay on their account

• Gave new and existing clients details of their accounts and new products offered

• Trained fellow employees about the systems and how to navigate accordingly

Quality Control Supervisor

Telecomp, Inc - Chicago, IL - May 2006 to December 2009

Supervised employees and assisted upper level management in training new and existing employees on

different projects

• Controlled quality assurance by monitoring and giving evaluation

• Helped employees with daily operations and troubleshooting

• Updated clients reports on their products or services for quality assurance

• Gave daily reports on progress of the team I was supervising

Telephone Interviewer I

N.O.R.C - Chicago, IL - April 2005 to April 2008

Called homes to screen parents for eligibility for different surveys for children on the behalf of the Centers of

Disease Control and Prevention

• Assisted upper management with training techniques on different survey projects

Sales Representative

Time Life Inc - Chicago, IL - February 2002 to December 2005

Cold/Warm called existing/potential clients to sell products

• Processed orders into a data base

• Exceeded daily/weekly quota of selling different Time Life Products

• Assisted upper management with training techniques on different sales projects

• Recruited possible applicants

EDUCATION

Bachelor of Fine Arts in Fashion Design

International Academy of Design & Technology - Chicago, IL

October 2002 to June 2008

ADDITIONAL INFORMATION

Skills:

Customer Service: interpersonal social skills, communication skills, cash handling, supervisory/managerial

skills, time management and organization

Computer: Word, Outlook, PowerPoint, Excel, Access, Avaya, Aspen, AS400, CATI,WARI01, WARI02,

PeopleSoft, Internet and cost sheets

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