Quality Control Management

Steven Guzy

*** ***** ****** ***** . ******, NJ *7512 . Home: 973-***-**** .

Cell: 973-***-****

*******@***.***

Production . Quality Control . General Management

SUMMARY

Broad experience in building and managing efficient production operations

for two ongoing firms over three decades. Recognized for extremely high

quality control and delivery of precision work and reliable products.

Effective leader of high performing teams of up to 20 members. Steady

general management in all phases of business spanning team building,

production, general management and financial controls. Strong emphasis on

excellent customer satisfaction while maintaining focus on revenue and

profitability.

AREAS OF STRENGTH

Team Building

Staff Supervision . Training . Mentoring . Scheduling . Customer

Satisfaction . Client Retention

Production

Quality Control . Process Improvement . Logistics . Operations .

Plant Maintenance Sourcing . Purchasing . Materials

Management . Capital Equipment . Sub-Contracting

General Management

Office Management . Policy and Procedure . Inventory Management .

Contract Negotiation

Vendor Relations . Financial Controls . Budget . Profit and Loss

(P&L) . Strategic Planning

KEY ACCOMPLISHMENTS

. Production - Continuously improved the production capability through

regular upgrading of plant equipment, both computerized and manual.

. Quality Control - Established a system that ensured statistically a 100%

accuracy rate in a 10-step production process. Kept tight reins on

purchasing, insuring quality supplies and timely inventory.

. Team Building - Provided strong leadership and mentoring for up to 20

employees, overseeing work flow, scheduling, and training and

development.

. Customer Satisfaction - Maintained excellent customer relations with over

100 dental offices over a three-county area. Kept ongoing relationships

many customers of this business that began in 1952. One-on-one contact

with clients was the hallmark of company's success. Coordinated with sub-

contractors to provide the widest range of products and services

possible.

. General Management - Part of executive team overseeing all management

functions, including human resources, accounting, finance, maintenance,

and operations.

PROFESSIONAL EXPERIENCE

General Manager

4/2012-4/2013

Asteto Dent Dental Lab, NJ

Manager 1977-3/

2012

Little Falls Dental Labs & Oral Designs Dental Laboratories, Woodland Park,

NJ

EDUCATION

Magna Institute of Dental Technology, New York, NY

1976 - 1977

Bentley College, Waltham, MA, 2 years of study in business administration &

accounting

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