Customer Service Sales

Shemicka Innis Customer Service Expert /

**** ******* **** ** ***** Experience in Retail Settings

Redondo Beach, CA 90278

Home: 310-***-****

Polished, professional customer service rep offering:

********@*****.***

13 years of experience providing customer support in busy retail environments for

grocery store chain.

An unwavering commitment to customer service, with the ability to build

productive relationships, resolve complex issues and win customer loyalty.

Strategic-relationship/partnership-building skills -- listen attentively, solve problems

creatively, and use tact and diplomacy to find common ground and achieve win-

win outcomes.

Experience

Sales Associate

12/2012-Present, Vons, Long Beach

Handle customer inquiries. Enter purchases into cash register and calculate total

purchase price. Accept payment and complete transaction according to procedures.

Conduct customer service to endure that customers received a great shopping

experience while at the store.

Store Supervisor

7/2008-12/2012, Vons, San Pedro CA

Handle customer inquiries and complaints. Serve as key holder who is responsible for

opening and closing store. Maintain up-to-date knowledge of store policies regarding

payments, returns, and exchanges. Calculate weekly sales and profit. Handle cash pick-

ups and drops from cash registers. Compute accurate sales prices for purchasing

transactions. Conduct daily morning walk-through to maintain store’s presentation. Hire

and trained new employees by providing knowledge of specific store tasks and policies.

Ensure superior customer service by addressing customer concerns, demonstrating

empathy, and resolving problems on the spot.

Key Accomplishments:

Managed a high-volume workload within a deadline-driven environment.

Became the lead “go-to” person for new department head managers as one of the

store’s primary mentors/trainers of both new and established employees.

Helped store attain the highest customer service ratings (as determined by external

auditors) -- earned 100% marks in all categories including communication skills,

listening skills, problem resolution and politeness and product knowledge.

Officially commented for initiative, enthusiasm, tenacity, persuasiveness, intense

customer focus and dependability in performance evaluations.

Completed voluntary customer service training to learn ways to enhance

customer satisfaction and improve productivity.

Floral Department Manager

2/2001-7/2008, Vons

Purchase and merchandise products for department. Hire and train news employees.

Complete sales report, trends, and product sales success on a weekly basis. Help train

new floral department managers. Provide superior service to customers. Create flower

arrangements.

Key Accomplishments:

Contributed to sales increase by improving purchasing budget and re-merchandising

department.

Participated in re-training established department managers about merchandising

upgraded stores.

Officially commented for superior service scores in floral department

Courtesy Clerk

12/1999-2/2001

Delivered superior service by assisting customers with product inquiries. Packed and

load groceries in customer’s carts. Answered phones. Maintain store cleanliness.

Education

2012 University of Phoenix

Bachelor’s of Art, Business Management

2008 University of Phoenix

Completed Associates of Arts in Business

1998 Narbonne High School

Computer Skills

• Proficient in Microsoft Word, PowerPoint, Outlook, and Excel

References

Gloria Flores 562-***-**** Department Manager

Crystal Dixon 562-***-**** Supervisor

Ricardo Moreno 310-***-**** Co-worker

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