Customer Service Sales

SHEILA BLEDSOE

** *** **** **** ************, SC 29680 H: 864-***-**** C: 864-***-**** **************@*****.***

EDUCATION: CPC-A Certification (Certified Professional Coder) - (ICD-9-CM, CPT &

HCPCS)

B. A. Degree in Economics & Business Administration, Furman University,

Greenville, SC

Pre-professional Health Core, Clemson University, Clemson, SC

TECHNICAL PROFICIENCIES: Word PowerPoint Excel Outlook QuickBooks

Visio

PROFESSIONAL EXPERIENCE:

SCMEP, Greenville, SC October 1998 – April

2012

EXECUTIVE ASSISTANT: a motivated and personable provider of exceptional administrative support to

COO and Regional Vice Presidents of non-profit consulting group. Updated office systems to maximize efficiency.

Arranged and maintained sensitive documents in compliance with NIST (National Institute of Standards and Technology)

requirements.

Supported COO in meeting deadlines and contributed to projects to ensure on-time completion

Drafted, edited, proofed and corrected executive publications and key correspondence

Provided database management for enhanced marketing efforts including collaboration with marketing consultants on

design, content and processing of marketing promotions

Committed to strengthening of interdepartmental communications, process improvement, and Lean program

initiatives

Collaborated with various levels of management as part of Strategic Planning Committee

Researched, compiled, and published training manuals for staff and clients

Managed travel, calendars, and logistics for off-site training conferences for executives, consultants, and regional

employees

Purchased inventory and supplies from selected vendors

Cox Electrical Services, Inc. Mauldin, SC September 1995 – September 1998

Office Manager: Assisted small business owner in offering dedicated service to clients/vendors/contractors; increased

efficiency through production of standardized documents for invoices, contracts, and targeted reports; optimized

billing processes, resolved delinquent accounts, and scheduled electrical project teams. Provided accurate and timely

payroll administration.

Recognized for financial acumen in successfully managed Accounts Payable function, generated client

invoices, and maintained vendor account functions

Managed Accounts Receivable and collection procedures and conducted due diligence and reconciliations

As a Notary Public, executed and certified contracts to general contractors

Maximized productivity of electrical project teams through tracking project hours and levels of completion

Ensured resource availability and on-time deliver

Advised owner of status of projects

Organized records and maintained extensive client database

Hobart Corporation, Greenville, SC September 1986 – August 1995

Office Manager (Gen. Sec. III): focused assistant to Branch Manager of commercial food equipment sales/service

branch of multi-national corporation. Coordinated and dispatched fleet of service technicians and assisted in oversight

of Parts department. Managed consignment equipment inventory. Processed and maintained sales orders and Invoicing

of customers. Coordinated service projects with Service Advisor.

Collaborated with multiple departments including Equipment Sales, Service, and Expediting at the home

office

Liaison between management and field sales personnel to ensure proper communications

Distributed company literature including follow-ups

Provided administrative and business support to management team

Enhanced communications between Sales and Service departments and executive team

Interfilm, Inc. Greenville, SC August 1984 – September 1986

Bookkeeper: Successfully operated bookkeeping department of small firm. Responsible for maintenance of Accounts

Receivable and Accounts Payable functions, Invoicing, payroll processing, inventory data entry, and preparation and

compilation of monthly accounting figures for accountants.

Performed Bookkeeping function – including maintenance of cash flow, records, and supplies

Billed customers for work performed

Compiled monthly data and tabulated financial information for accountants

Demonstrated excellent organizational and customer service skills including processing sales orders and

daily reports

Responsible for visitor reception, telephone communications, and filing of records

First Federal Savings & Loan Association, Greenville, SC January 1983 – August 1984

Retirement Plan Secretary (Trust Department): Compliance and Control Specialist. Provided responsible and

personable customer service to IRA and Trust Department customers and staff. Submitted retirement plan tax reports to

Internal Revenue Service.

Assisted customers and branch personnel with customer accounts problems.

Processed daily monetary transactions on accounts and assisted with resolution of variances

Demonstrated ability to handle multiple tasks in a fast-paced environment

Maintained detailed retirement plan tax data for customers

Greenville Health System, Greenville, SC December 1977 – July 1978

PT Medical Records Clerk: assisted in the maintenance of medical records of hospital patients in a confidential manner

consistent with medical, ethical and legal procedures. Created new medical records, verified existing record numbers, and

delivered records requested by hospital departments. Compiled and entered statistical data into hospital database.

Handled patient records, vital statistics, and medical reports in a confidential manner

Worked closely with front office personnel and other staff

Handled telephone requests from patients and staff for medical records

Maintained record availability by processing charts into and out of the department

ACTIVITIES:

Member of AAPC – 2013

Medical Terminology, Anatomy & Physiology classes - Greenville Technical College

Volunteer, Greenville Health System – 2012-2013

CPR certification – 2012

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