Service Management

FRANCESCA LU

818-***-**** **** E Virginia ave.

********@****.*** Apt. 63 West Covina

CA, 91791

OBJECTIVE

To secure a position with an established organization, competently fulfill tasks on hand with

utmost fervor and use my strong organizational skills and educational background.

EDUCATION

BA University of California, Los Angeles, September 2011- July 2013

Psychology

Mount San Antonio College, Transfer January 2009- June 2011

HONORS AND AWARDS

Pi Beta Phi Fraternity Alumna 2012

Inititated member of the fraternity, involved in

philantrophy fighting for children’s literacy, and

promoting values to the UCLA community

Wasserman Scholar 2011

Awarded to students who completed

an honors program certification

Student Distinction for Academic Excellence 2011

Award granted to students who provided academic competence

And a highly competitive GPA

UCLA Center for Community College Partnerships Scholar 2011

Recognition after a two-year transfer process to UCLA

President’s List 2011

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List of students who have achieved a 4.0 GPA

Leadership and Service Award 2011

Awarded by the California Congress and State Senate

Associate Student Justice, Student Government

Honors’ Program 2010

Completed an advanced and competitive

Learning environment certification

Alpha Gamma Sigma Honors Society 2010

Honorary member and involved in

volunteer service in the surrounding cities:

Walnut, West Covina, and Covina

LEAD Personal and Organizational Certificate 2010

Completed intensive workshops on leadership

skills and management in the school and workplace

Psychology Club Activities Director

RESEARCH EXPERIENCE

Computational and Visual Learning Lab 2011

Interpreted statistical analyses, collected

data and researched on human and visual

perception under the supervision of Alan Lee

and Dr. Lu of UCLA.

Analysis and Community Profile Organization 2011

Examined the strengths and weaknesses in VH1’s

save the Music Foundation through statistical and

specific background information with the approval of

Dr. Harrell, visiting professor of Psychology in UCLA.

Human Trafficking Conference 2010

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Created an analysis and comparison of

the rates and stigmas that were apparent

between male and female trafficking under

the supervision of Dr. Rillorta, a sociology

professor in Mt. San Antonio College.

SKILLS

Communication: Competently deals with customers, clients and fellow employees by

utilizing the phone and email to establish the best communication through listening and

raising questions when needed.

Technical expertise: proficient in Microsoft Office (Word, Excel and PowerPoint) and highly

experienced in both Windows and Mac OSX operating systems.

Strong organizational skills: adept in leading and organizing tasks, and ultimately sharing

responsibilities with a team.

Expert problem solver: analyzes the situation on hand meticulously before arriving at a

working methodology and proposes alternative solutions as well.

LANGUAGES

English: Proficient in speaking, Advanced Reading and Writing

Tagalog: Proficient in speaking, Advanced Reading and Writing

Mandarin Chinese: Advanced Reading and Writing

OTHER

Transfer Summer Program, UCLA

Psychology Club Activities Chair

Associate Chief Justice, Student Court

Grievance Hearing committee

Instruction and Curriculum committee

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REFERENCES

Nenita Domingo, Ph.D.

Southeast Asian Studies Department

UCLA

*******@******.****.***

Teofilo Ruiz, Ph.D

History Department

UCLA

******@*******.****.***

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