Customer Service Sales

SAGIRAH MCNEELY

**** *. ******* ***** • WADSWORTH, IL 60083 • 847-***-**** • **************@*****.***

SALES OR INSIDE SALES POSITION

COMPASSIONATE and DEDICATED HUMAN SERVICES GRADUATE with extensive experience interacting with

people of all ages and from diverse backgrounds. Tradition of performance excellence delivering service that far

exceeds clients’ expectations, supporting internal and external customers, and bridging the communications gap

between key accounts and company resources.

Commitment to excellence…recognized for excelling in the areas of cooperative relationships,

leadership and world-class service to others.

Applied intellect…expansion of knowledge, eagerness to learn, willingness to accept

responsibility and challenges, and record of academic achievement.

Teambuilding and Training…foster a spirit of cooperation with internal departments, peers,

customers, management, vendors, and people from diverse backgrounds.

Resourceful problem solver…excellent research and reporting skills and logical reasoning ability;

experience handling and resolving complaints to enhance customer satisfaction.

Meticulous organizer…attentive to details, thorough in preparing written reports, diligent following

tasks to completion, comfortable working in fast-paced environments.

PROFESSIONAL EXPERIENCE

ZEBRA TECHNOLOGIES, Vernon Hills, IL 2011 to 2012

Client Care Administrator

Supported a team of Inside and Outside Sales Representatives in delivering world-class service to customers in a

Midwest territory (IL, IN, WI) to maintain $1M in annual sales. Expedited orders to maintain a high level of on-time

deliveries. Documented quality complaints and recommended solutions in compliance with QA standards.

• Achieved high customer survey scores and received numerous commendations from customers and

management for exceeding customer expectations.

• Remained in constant contact with clients to communication order status during month-long system merger.

• Corroborated with Engineering department for issuing part numbers during new product introductions.

• Nurtured cooperative working relationships with Sales, Engineering, and Production, as well as customers.

• Approved and confirmed million dollar consolidated distributor shipments on a weekly basis.

• Single point of contact for resolving discrepancies for 5 warehouses.

• Processed credit requests for customer accommodations valued at up to $2K.

BLACK RHINO FINANCIAL GROUP, Park Ridge, IL 2010 to 2011

Executive Assistant / Office Manager

Supported the President, Accounts Receivable Manager, and Human Resource Manager. Managed schedules,

screened emails, maintained proper office supply inventory, and answered/directed calls.

• Conferred with management and clients to determine and plan best marketing strategies for new accounts.

• Turned around underperforming results of the Illinois Dollars for Scholars scholarship program for exceptional

students in at-risk environments.

• Processed client’s orders and return authorizations, generated reports, and provided customer service for a

fledgling home-based business.

CLARIN SEATING, Lake Forest, IL 2007 to 2009

Customer Sales and Service Representative

Generated a pipeline of ongoing, long-lead-time sales leads and processed orders to ensure on-time delivery of

custom jobs. Expedited orders valued to $1.5M from order intake through production to delivery. Prepared freight

and sales quotes based on client needs. Reported Outstanding Purchase Orders to management weekly.

Scheduled, organized and attended trade shows. Assisted with Customer onsite install and training.

• Managed four state territory key accounts and maintained open dialogue to ensure a high level of customer

satisfaction.

• Chosen by Supervisor to create policies for processing returns, addressing incomplete transactions/orders, and

recording cancelled orders based upon excellent customer service record.

• Mitigated customer complaints and quickly responded to emails/phone inquiries to provide world-class service.

SAGIRAH MCNEELY

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PROFESSIONAL EXPERIENCE…continued

LOU MALNATI’S ORGANIZATION, Northbrook, IL 2005 to 2007

Customer Service Supervisor / Team Lead

Supervised and implemented training for a team of 10 full-time employees and 10 seasonal staff. Tracked and

reported daily and monthly sales performance. Collected, validated, and processed accounts receivable.

• Developed policies for newly created Customer Service Department. Responded to customer inquiries and

processed daily orders. Resolved customer complaints.

• Planned and scheduled corporate customer appreciation lunches.

• Provided writing and editing for the company’s new website; edited monthly business catalogs.

PREVIOUS EXPERIENCE

Cubby Bear Restaurant, Lincolnshire, IL • Wait Staff (Earned Excellence in One-on-One Customer Service

Award, July 2005)

Marriott Residence Inn, Waukegan, IL • Front Desk/Customer Service Rep (Improved regional customer

service rate to 100%; increased and maintained revenue by 25%)

EDUCATION

COLUMBIA COLLEGE, Chicago, IL July 2013

Bachelor of Arts in Human Service

• Coursework Social Gerontology Latin American Culture/Society Child Welfare

Human Services Religion/Human Experience Case Management

Working with Groups Working with Individuals Mental Health

Military Case Studies Working with Communities/Organizations Psychology

American Social Policy Working with Families Ethics

ROBERT MORRIS UNIVERSITY, Chicago, IL

Associate of Applied Science in Business Administration 2006

Plan to pursue a Master of Arts in School Psychology

CLARIN SEATING • Sales Training LOU MALNATI’S ORGANIZATION • Up-selling Techniques

Computer skills: Baan, Oracle, MS Excel, MS Access, PowerPoint, Made-2-Manage POS System, New Haven.

HUMAN SERVICE EXPERIENCE

CONSOLIDATED SCHOOL DISTRICT 120 2012 to present

Human Service Volunteer – South Elementary School, Great Lake, IL

Shadow and assist the School Psychologist during individual sessions with students with behavior disorders and

in preparing required paperwork.

Shadow and assist Social Worker in organizing group sessions and experiencing all aspects of social work.

COMMUNITY SERVICE

CONSOLIDATED SCHOOL DISTRICT 56

Reading Volunteer – River Trail Elementary School, Gurnee, IL assisted students learn to read.

CHURCH OF CHRIST, Waukegan, IL

Nursery Volunteer

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