Customer Service Representative

Viola Y. Hubbard

*** ***** *** ******, *** floor

Newark, New Jersey 07107

Home 973-***-**** Cell: (973)- 592-7236

Email: ************@***.***

OBJECTIVE:

• Seeking a position that will benefit from my customer service experience, positive interaction skills where my

23 years of experience can improve customer satisfaction.

EXPERIENCE:

03/99-12/08 Newark Star Ledger, One star Ledger Plaza, Newark, New Jersey 07102

Customer Service Representative

• Heavy telephone communication, research customers inquiries regarding new subscriptions,

non delivery of news papers and credit card adjustments.

• Research billing issues contact paper carrier to identify underlying issues with newspaper delivery.

• Trained new and temporary customer service representatives.

• Worked closely with management on special projects assigned.

4/93-08/98 Frigidaire Parts and Service, 100 Naylon Avenue, Livingston, New Jersey 07039

Customer Service Supervisor

•Managed and supervised office staff of eight office employees and twenty two service technicians.

•Maintained customer database accounts, authorized and processed major appliance credits, and repairs.

•Process accounts receivables and accounts payable, assist with dispatch of service technicians.

•Schedule training for customer service representative and service technicians, process employee payroll.

•Provide leadership while maintaining the highest level of customer relations with customers, staff and other

levels of management.

•Responsible for delegating requests for unresolved issues to the designated resource by communicating and

coordinating with internal departments.

10/86- 03/93 Frigidaire Parts and Service, 520 Cary Street, Orange, New Jersey 07050

Customer Service Representative

•Responsible for scheduling requests from customers for appliance repairs.

•Answered multi-line telephone, routed calls, and took accurate messages.

•Responded prompted to customers inquiries and complaints, kept accurate record of discussion or

correspondence with customers

•Trained new hires.

•Helped dispatch service technicians.

•Sorted mail, faxed, and photocopied documents.

•Distributed incoming mail and processed outgoing mail.

•Assisted supervisor with special projects.

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EDUCATION:

2010- Present Essex County College

Awards - Received several customer service excellence awards, employee of the month and perfect attendance awards.

References: Available upon request.

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