Customer Service Representative

Cathiana Rigaud

**** **** **** . ********, ** ***34 . (mobile) 347-***-**** . (email)

***********@*****.***

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Qualifications

. Experienced in providing first-rate personalized customer service

. Teamwork oriented with the ability to work in a fast-paced environment

. Supervise staff and teams

. Provide professional development to incoming staff members

Professional Experience

Duane Reade - New York, NY

December 2009 - Present

Assistant Manager/ Beauty Advisor

. Provide general customer service and specialized support to "Look

Boutique" customers

. Demonstrate proper use and application of beauty and skin care products

including makeup

. Suggest beauty products in response to customer inquiries

. Participate in organizing and executing group beauty and skin care

demonstrations

. Display and restock products

. Perform routine sales tasks, including handling payments and ordering

merchandise

Freelance Cosmetologist

September 2008 - Present

. Provide hair care and styling services to enhance the appearance of

numerous satisfied customers

. Perform a variety of beauty services including make-up application and

facials

. Attend training and seminars to increase knowledge of beauty techniques

. Perform manicures, pedicures and tinted eyelashes

. Provide recommendations to clients to achieve desired beauty look on

their own

. Developing a continually growing base of twenty loyal clients

Salon Selective - Brooklyn, New York

September 2008- November 2009

Hair stylist

. Consulted with clients to determine needed and desired services

. Created a range of hair styles including, cuts, extensions and hair-

coloring while promoting healthy hair

. Suggested hair care and general beauty regimens to suit the needs of each

particular client

. Provided helpful feedback to client concerns

. Provided all services while adhering to Department of Health safety

standards

. Developed and maintained a relationship with clients to ensue growth of

client base

. Remained informed of new hair care and beauty trends and techniques

through continual training

EZ Pass - Staten Island, New York

June 2007- August 2008

Customer Service Representative

. Assisted customers over the telephone with tracking and tracing facility

locations and general information

. Directed drivers where ever possible

. Kept track of EZ pass toll account balance as well as pre-pass devices

and operations

. Processed payments

Education and Professional Training

Empire Beauty School - New York, NY

November, 2009 - August 2010

State of New York Licensed Cosmetologist: August 2010

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