Customer Service Manager

Myriam Lopez

**** **** ****** ***. **

Brooklyn, NY 11233

347-***-****(********@*****.***

Education

. Kingsborough Community College

. Vocational Foundation, Inc. - Certified Medical Administrative

Assistant 5/09

Certifications

. Adult, child, and infant CPR

. First aid, CPR, and AED

Skills

. Computer literate, internet savvy, with knowledge of MS Word and MS

Excel

. Excellent verbal and written communication

. Typing speed of 45 wpm

Experience

M&N Sports

Office Manager 8/12- Current

. Screened and handled company calls, faxes, and email queries

. Maintained interaction clients with in ensure all questions,

concerns, and needs were met

. Managed calendars; and scheduled interviews & meetings for the CEO

. Performed general office duties

Overcall Inc.

Customer Service Manager 2/12- 8/12

. Screened, and handled or transferred all inbound calls as needed

. Assisted customers & truck carriers with their questions and concerns

. Completed clerical duties, light book keeping, and handled ordering of

office supplies

. Kept track of employee time, absence, sick leave, etc & produced

timesheets for payroll

. Attracted, hired, and trained new customer service & sales

representatives

Americare Certified Special Services

Patient Records Clerk 6/09 - 4/10

. Pulled charts and replaced charts with out guides

. Filed various documents into charts

. Made copies of various documents and charts

. Reviewed and prepared charts for special audits

Paul Robeson High School

Student Aide 10/06 - 5/09

Summer School Switch Board Operator and Copy Room Attendant 7/07 -

8/07

. Made out reach phone calls to students with attendance hardships and

to inform families of special activities

. Accommodated parents, guardians, case workers, & probation officers

with various needs

. Updated daily attendance records & printed daily and weekly attendance

reports

. Made copies for the school including short notice and emergency copies

Brooklyn Young Mothers Collective

Intern 7/07 - 8/07

. Performed community outreach duties

. Contacted young mothers & did routine check ups on their progress

. Referred young mothers to other organizations if needed

. Conducted weekly staff meetings & kept track of all project progress

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